Sales Associate

Trek Bicycle; City Of Stirling; Presencial; AUD 48.000 - 58.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Staff discounts

Career development

Wellness program

Descripción de la vacante

Trek Bicycle Corporation in Western Australia is seeking energetic Sales Associates to create best-in-class customer experiences in our Trek stores. You will use our guide sales process to match bikes, gear and services with customers while supporting daily operations.

We value energy, curiosity, and a customer-first mindset. Training, staff discounts, and career development are part of our Trek team culture as you help more people ride bikes.

Formación

• Customer-first approach and energy to engage customers.
• Willingness to learn Trek products and processes.
• Reliable and detail-oriented with basic computer skills.

Responsabilidades

• Deliver outstanding hospitality and drive sales in-store.
• Assist with daily store operations and cash handling.
• Maintain product displays and inventory accuracy.

Conocimientos

Customer service

Communication

Teamwork

Herramientas

Ascend POS

Trek University Guide Status

Descripción del empleo

Come and join the Trek Family, where we make only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes.Are you ready to take the next step in your retail career and be part of something bigger? We're looking for passionate, customer-focused Sales Associates with great energy and a love for helping others to create best-in-class experiences in our stores.A Bit About UsAt Trek, we're on a mission to change the world by getting more people on bikes. As the leading global manufacturer, distributor, retailer, and wholesaler of cycling products, we tackle real-world problems—like urban congestion, pollution, obesity, and mental health—through the power of cycling.We’re a family-owned, values-driven company that’s committed to professional development, building the best teams, and having fun while we do it. We care deeply about our people, our products, and the communities we serve.Why Trek?We offer more than just a job — we offer a career where you’re valued, supported, and given endless opportunities to grow.Competitive Pay and Bonus OpportunitiesSupportive, Team-Driven CultureOngoing Training and Career DevelopmentWellness and Mental Health FocusExclusive Staff DiscountsCommunity InvolvementFun, Energetic Work EnvironmentAbout the RoleAs a Sales Associate, you are responsible for delivering amazing hospitality and driving a great customer experience—while supporting daily operations and hitting individual goals.Sales & HospitalityUse our Guide Sales Process to connect customers with the right bikes, gear, and services.Develop your sales and customer service skills through training, role-playing, and on-the-job experience.Utitlize Lead Lists to stay engaged with customers and drive sales.Participate in daily huddles and debriefs to stay aligned with the team.Make customer-focused decisions and do the right thing to create positive experiences.Respond to phone calls and store emails with professionalism and helpfulness.Assist with UBG/Warranty cases—support customers, document exchanges, and coordinate with the Inventory DRI.Product KnowledgeLearn about Trek bikes, components, apparel, and technology.Maintain Trek University Guide Status by completing required learning modules and continuing education.Store OperationsHelp with store opening/closing, operate Ascend POS, and complete end-of-day cash-up.Execute responsibilities as directed by the Store Manager.Wear the Trek uniform and present yourself to Trek’s professional standard.When Not with Customers, You’ll Help:Complete the Daily Task List.Maintain product displays and merchandising in line with Visual Merchandising Directives (product placement, price auditing, restocking).Perform weekly Cycle Counts for inventory accuracy.Assemble or pre-assemble new bikes and assist in preparing customer bikes for service.Keep the showroom and back-of-house clean, organized, and efficient.What We’re Looking ForYou don’t need to be a bike expert—what matters most is your energy, curiosity, and commitment to providing excellent customer service.You bring:A positive, can-do attitudeExcellent communication and teamwork skillsA desire to grow through feedback and learningProblem-solving skills and customer-first thinkingAttention to detail and reliabilityBasic computer proficiencyReady to Ride with Us?If you're energetic, driven, and passionate about creating great experiences, we want YOU on our team. Apply now and become part of the Trek Family!Learn more about us https://www.trekbikes.com/b2b/au/en_AU/careers/Trek is an equal opportunity employer, committed to diversity and inclusion in the workplace.