Sales Associate

Trellix; City Of Melville; On-site; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Bonus opportunities

Team culture

Training & development

Wellness focus

Staff discounts

Community involvement

Fun environment

Job summary

Trek Australia in Western Australia is seeking a friendly Sales Associate to deliver exceptional hospitality and create unbeatable customer experiences in-store. You will help customers find the right bikes and gear while supporting daily operations and striving to meet individual goals.

Bring energy, curiosity, and a customer-first mindset. Enjoy ongoing training, career growth, staff discounts, and a fun, team-driven work environment.

Qualifications

• Experience in retail or hospitality is preferred.
• Strong communication and teamwork skills.
• Positive, can-do attitude and willingness to learn.
• Basic computer proficiency and attentiveness to details.
• Ability to deliver excellent customer service.

Responsibilities

• Use our Guide Sales Process to connect customers with bikes, gear, and services.
• Develop sales and customer service skills through training and on-the-job experience.
• Utilize Lead Lists to stay engaged with customers and drive sales.
• Participate in daily huddles and debriefs to stay aligned with the team.
• Respond to phone calls and store emails with professionalism.
• Assist with stock, merchandising, and end-of-day cash-up.

Skills

Customer service

Communication

Teamwork

Problem solving

Attention to detail

Computer basics

Tools

POS system

Job description

Come and join the Trek Family, where we make only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes.

Are you ready to take the next step in your retail career and be part of something bigger?We’relooking for passionate, customer-focused Sales Associates with great energy and a love for helping others to create best-in-class experiences in our stores.

A Bit About Us

At Trek,we’reon a mission to change the world by getting more people on bikes. As the leading global manufacturer, distributor, retailer, and wholesaler of cycling products, we tackle real-world problems—like urban congestion, pollution, obesity, and mental health—through the power of cycling.

We’rea family-owned, values-driven companythat’scommitted to professional development, building the best teams, and having fun while we do it. We care deeply about our people, our products, and the communities we serve.

Why Trek?

We offer more than just a job — we offer a career whereyou’revalued, supported, and given endless opportunities to grow.

• Competitive Pay and Bonus Opportunities
• Supportive, Team-Driven Culture
• Ongoing Training and Career Development
• Wellness and Mental Health Focus
• Exclusive Staff Discounts
• Community Involvement
• Fun, Energetic Work Environment

About the Role

As a Sales Associate , youare responsible fordelivering amazing hospitality and driving a great customer experience—while supporting daily operations and hitting individual goals.

Sales & Hospitality

• Use our Guide Sales Process to connect customers with the right bikes, gear, and services.
• Develop your sales and customer service skills through training, role-playing, and on-the-job experience.
• UtitlizeLead Lists to stay engaged with customers and drive sales.
• Participate in daily huddles and debriefs to stay aligned with the team.
• Make customer-focused decisions and do the right thing to create positive experiences.
• Respond to phone calls and store emails with professionalism and helpfulness.
• Assist with UBG/Warranty cases—support customers, document exchanges, and coordinate with the Inventory DRI.

Product Knowledge

• Learn about Trek bikes, components, apparel, and technology.
• Maintain Trek University Guide Status by completing required learning modules and continuing education.

Store Operations

• Help with store opening/closing,operateAscend POS, and complete end-of-day cash-up.
• Execute responsibilities as directed by the Store Manager.
• Wear the Trek uniform and present yourself to Trek’s professional standard.

When Not with Customers,You’llHelp:

• Complete the Daily Task List.
• Maintain product displays and merchandising in line with Visual Merchandising Directives (product placement, price auditing, restocking).
• Perform weekly Cycle Counts for inventory accuracy.
• Assemble or pre-assemble new bikes andassistin preparing customer bikes for service.
• Keep the showroom and back-of-house clean, organized, and efficient.

WhatWe’reLooking For

You don’t need to be a bike expert—what matters most is your energy, curiosity, and commitment to providing excellent customer service.

You bring:

• A positive, can-do attitude
• Excellent communication and teamwork skills
• A desire to grow through feedback and learning
• Problem-solving skills and customer-first thinking
• Attention to detail and reliability
• Basic computerproficiency

Ready to Ride with Us?

Learn more about ushttps://www.trekbikes.com/b2b/au/en_AU/careers/

Trek is an equal opportunity employer, committed to diversity and inclusion in the workplace.