Sales Assocaiate

Trek Australia; Melbourne; On-site; AUD 45,000 - 55,000; Full time

Benefits offered by this job

Staff discounts

Training and development

Fun, energetic team

Job summary

Trek Australia is seeking a passionate Sales Associate in Melbourne to deliver exceptional hospitality and drive a superior customer experience. You will guide customers to the right bikes, gear, and services, and participate in ongoing training to sharpen sales and product knowledge.

You’ll contribute to daily store operations, merchandising, and collaborative store activities, while building relationships with customers and teammates in a fast-paced, energetic environment.

Qualifications

• Excellent communication and teamwork are essential for delivering outstanding customer service.
• Growth mindset: willingness to learn and take feedback to improve performance.
• Strong problem-solving and customer-first thinking to resolve issues quickly and professionally.
• Attention to detail and reliability in performing daily tasks.
• Basic computer proficiency for store operations and point-of-sale tasks.

Responsibilities

• Provide hospitality and create best-in-class customer experiences in-store.
• Use the Guide Sales Process to connect customers with bikes, gear, and services.
• Participate in training, role-playing, and on-the-job learning to improve sales skills.
• Engage with customers via phone and email professionally and helpfully.
• Assist with inventory tasks, warranties, and service coordination as needed.
• Maintain product displays and merchandising aligned with brand directives.
• Perform opening/closing, end-of-day cash-up, and POS operations.

Skills

Excellent communication

Teamwork

Growth mindset

Problem-solving

Attention to detail

Basic computer proficiency

Tools

Ascend POS

Job description

Come and join the Trek Family, where we make only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes.

Are you ready to take the next step in your retail career and be part of something bigger? We're looking for passionate, customer-focused Sales Associates with great energy and a love for helping others to create best-in‑class experiences in our stores.

A Bit About Us

At Trek, we're on a mission to change the world by getting more people on bikes. As the leading global manufacturer, distributor, retailer, and wholesaler of cycling products, we tackle real‑world problems—like urban congestion, pollution, obesity, and mental health—through the power of cycling.

We’re a family‑owned, values‑driven company that’s committed to professional development, building the best teams, and having fun while we do it. We care deeply about our people, our products, and the communities we serve.

Why Trek?

We offer more than just a job — we offer a career where you’re valued, supported, and given endless opportunities to grow.

• Competitive Pay and Bonus Opportunities
• Supportive, Team‑Driven Culture
• Ongoing Training and Career Development
• Wellness and Mental Health Focus
• Exclusive Staff Discounts
• Community Involvement
• Fun, Energetic Work Environment

About the Role

As a Sales Associate, you are responsible for delivering amazing hospitality and driving a great customer experience—while supporting daily operations and hitting individual goals.

• Use our Guide Sales Process to connect customers with the right bikes, gear, and services.
• Develop your sales and customer service skills through training, role‑playing, and on‑the‑job experience.
• Utitlize Lead Lists to stay engaged with customers and drive sales.
• Participate in daily huddles and debriefs to stay aligned with the team.
• Make customer‑focused decisions and do the right thing to create positive experiences.
• Respond to phone calls and store emails with professionalism and helpfulness.
• Assist with UBG/Warranty cases—support customers, document exchanges, and coordinate with the Inventory DRI.

Product Knowledge

• Learn about Trek bikes, components, apparel, and technology.
• Maintain Trek University Guide Status by completing required learning modules and continuing education.

Store Operations

• Help with store opening/closing, operate Ascend POS, and complete end‑of‑day cash‑up.
• Execute responsibilities as directed by the Store Manager.
• Wear the Trek uniform and present yourself to Trek’s professional standard.

When Not with Customers, You’ll Help:

• Complete the Daily Task List.
• Maintain product displays and merchandising in line with Visual Merchandising Directives (product placement, price auditing, restocking).
• Perform weekly Cycle Counts for inventory accuracy.
• Assemble or pre‑assemble new bikes and assist in preparing customer bikes for service.
• Keep the showroom and back‑of‑house clean, organized, and efficient.

What We’re Looking For

You don’t need to be a bike expert—what matters most is your energy, curiosity, and commitment to providing excellent customer service.

You bring:

• Excellent communication and teamwork skills
• A desire to grow through feedback and learning
• Problem‑solving skills and customer‑first thinking
• Attention to detail and reliability
• Basic computer proficiency

Learn more about us https://www.trekbikes.com/b2b/au/en_AU/careers/

Trek is an equal opportunity employer, committed to diversity and inclusion in the workplace.