Sales Assistant - Click & Collect

Dunelm; Coleraine; On-site; AUD 39,601,316 - 55,441,842; Part time

Job summary

Dunelm is looking for a Sales Assistant to support Click & Collect orders at our store. The role is 24 hours per week, with pay rates for 18+ at £12.71 per hour and for 16-17 at £8.00 per hour. You’ll greet customers, locate items, and process orders using handheld devices and sale systems.

Join a team focused on fast, accurate service and a friendly store environment where every order is prepared and delivered on time, with a positive customer experience as the priority.

Qualifications

• Customer-focused attitude to deliver joyful experiences.
• Ability to work quickly and accurately to meet time promises.
• Comfort with handheld devices, printers and sale systems.
• Organised, keeps back-of-store tidy and easy-to-find stock.

Responsibilities

• Provide fast, accurate Click & Collect service with a friendly greeting.
• Locate products from shop floor and warehouse and ensure correct items are prepared.
• Use handheld devices and printers to manage orders and labels.
• Keep back-of-house storage neat and stocked for easy retrieval.
• Support customers and colleagues to create a positive store experience.
• Handle daily courier drops and prepare parcels for collection.

Skills

Customer service orientation

Fast-paced experience

Tech savvy

Team player

Tools

Handheld devices

In-store systems (iPad)

Printers/labeling

Job description

18+ - £12.71 per hour

Your local store is looking for

Overview

Pay -

16-17 - £8.00 per hour.

18+ - £12.71 per hour.

Your local store is looking for 24 hrs per week Sales Assistant - Click & Collect.

Every visit to our store is a chance to make someone’s day - and you’ll be right there to make sure it happens, from the first hello to the final thank you.

Our Click & Collect customers expect a service that’s fast, accurate, and fuss-free. They’ve already made their choices - now they’re counting on you to deliver them. You’ll understand the importance of getting it right first time, every time, and take pride in making sure every order is ready to go when it should be.

What you’ll be doing

• You’ll be customer-obsessed – you’ll consistently consider the impact of your actions on the customer experience and strive to deliver joyful experiences in the most effective and thoughtful way.
• You’ll be quick and precise, locating products from the shop floor and warehouse, making sure every item is exactly what the customer ordered. You’ll work quickly but carefully, delivering on our time promises.
• You’ll be using handheld devices, mobile printers, and sale systems to manage orders, print labels and keep everything ticking along. We’ll train you up so you feel confident and capable.
• You’ll be organised, keeping our back of house storage area neat and tidy, making sure orders are easy to find and ready to go. Whether its putting away parcels or prepping for busy collection times, you’ll stay one step ahead.
• You’ll make every customer experience joyful – you’ll be the friendly face that greets them warmly and makes sure they leave happy.
• You’ll take in daily courier drops, check everything has arrived safely and get parcels ready for collection.

Whilst Your Focus May Be On One Or More Of These Areas, You’ll Trained In All Aspects Of Customer-facing Store Life, Such As

• Tills – Offering a friendly and efficient checkout experience. You’ll take the time to check everything’s complete and pack fragile items with care, making sure every shopper leaves feeling confident their items will arrive home safely and in perfect condition.
• Shop Floor – Helping shoppers find exactly what they’re looking for - and maybe even something they didn’t know they needed. You’ll offer friendly, knowledgeable support that leaves a lasting impression, building loyalty through genuine service and a real passion for our products and people.
• Hosting – When something isn’t available on the shelves, you’ll step in with confidence, using our iPad systems to place orders for home delivery, making sure no one leaves empty-handed. You’ll also be trained to deliver our fantastic Made to Measure service, helping create bespoke curtains and blinds tailored to each shopper’s needs. And when it comes to styling key areas like our ever-popular bedding displays, you’ll bring inspiration to life - giving customers the chance to feel the fabrics and find the perfect pieces for their home.
• Stock & Delivery – A hands-on role that involves some heavy lifting and plenty of variety. While you’ll be taking in deliveries, checking stock, and replenishing the shop floor, this isn’t just a backroom job - it’s customer-facing too. You’ll keep displays looking their best, update pricing, and recover the store after busy periods, all while staying tuned in to what shoppers need and making sure everything’s easy to find, well-presented, and ready to go.

What we’ll look for in you

• You are customer obsessed - you put customers first in every interaction.
• You’ll enjoy contributing to a welcoming environment that feels like home, for our colleagues and our customers.
• You’ll bring your sociable nature and enthusiasm to a fast-paced retail environment, where your energy and passion help create lasting impressions and meaningful moments for everyone who visits us.
• You’ll support your colleagues across the store and work together to create a smooth, enjoyable experience for everyone, ensuring everything runs efficiently and with the customer in mind at every step.
• You’ll be tech savvy and enjoy getting up to speed with the systems we use in-store.
• You’ll be organised – maintaining a clean and efficient back of store department so that the shop floor runs smoothly.
• You’ll enjoy multi-tasking in a fast paced environment.