Sales Advisor

Youi Insurance; Brisbane; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Annual leave 22 days

Volunteer leave

Wellbeing sessions

Gym discounts

Youi insurance discount

Parking options

Skin checks

Job summary

Youi Insurance is hiring a full-time Sales Advisor to work in our Chermside office, Brisbane. You’ll speak with customers who are finishing a quote, helping them understand options, prices, and next steps.

You’ll follow a structured call framework, ask the right questions, and guide decisions with clear explanations. No prior insurance experience is required; we provide paid training, coaching, and ongoing feedback to strengthen your confidence and capability, while you build trust, handle

Qualifications

• Clear speaking with customers to explain options and choose the right cover.
• Explain pricing and coverage in simple terms to help informed decisions.
• Follow a clear call structure and comply with requirements to ensure proper processes.
• Identify opportunities to offer additional cover and guide customers through quotes.
• Work toward service and sales targets with regular feedback and coaching.

Responsibilities

• Speak to customers, helping them understand and choose the right cover
• Follow a clear call structure so customers understand their cover, pricing, and next steps
• Explain options in simple terms so customers can make confident decisions
• Spot opportunities for additional cover and guide customers through a quote when it fits
• Work toward service and sales targets, with regular feedback and coaching
• Follow scripts and compliance requirements to make sure everything is done properly
• Stay calm and professional when conversations are challenging

Skills

Communication skills

Active listening

Questioning

Objection handling

Goal orientation

Job description

You’ll love this role if you like knowing what's expected, enjoy working towards goals and feel motivated when your effort leads to results.

Most of your day will be spent speaking with customers who've already started a quote and want help understanding their options, so you’re not searching for leads. This leaves more time to ask good questions, explain cover clearly and help customers make informed decisions.

Some calls are straightforward while other require persistence, confidence and the ability to guide a customer through uncertainty. If you like accountability and seeing your progress, you’ll likely enjoy the challenge of sales.

You don’t need experience in insurance; you’ll get paid training from the start and receive regular coaching and feedback as your confidence and capability strengthens. You’ll learn how to build trust, handle objections and stay focused when things don’t go your way, skills that stay valuable long after this role.

What You’ll Be Doing

• A full-time role in-office at Chermside
• Speak to customers, helping them understand and choose the right cover
• Follow a clear call structure so customers understand their cover, pricing, and next steps
• Explain options in simple terms so customers can make confident decisions
• Spot opportunities for additional cover and guide customers through a quote when it fits
• Work toward service and sales targets, with regular feedback and coaching
• Follow scripts and compliance requirements to make sure everything is done properly
• Stay calm and professional when conversations are challenging

What Great Looks Like

• Customers finish the call clear, confident, and feeling genuinely looked after
• Comfortable working with clear structure and expectations, and you grow into them quickly
• Enjoy working toward goals and seeing your progress over time
• Follow process and compliance requirements consistently
• Recognise genuine opportunities to offer additional support and act on them appropriately
• Stay steady when conversations are tough and bounce back quickly
• Take feedback seriously and improve week by week
• Care about doing things properly and hitting your targets

Many people who are successful in this role haven't come from insurance, they've come from retail, hospitality and customer-facing roles where they learned how to connect with people, earn trust and confidently navigate customer questions, concerns and objections.

If that sounds like you, we'll help you build the sales and insurance skills from there.

What You’ll Get

• Clear pay and incentives - Performance-based incentives, plus annual salary reviews
• Time off you can plan around - 22 days annual leave, plus volunteer leave
• A workplace you can feel - Food trucks, themed days and team celebrations that bring real energy to the day
• Leaders who back your growth - Clear direction, regular coaching and real opportunities to step into new roles
• Practical benefits that support you day to day - Free skin checks, flu jabs, wellbeing sessions, discounted gym access and discounted Youi insurance
• Work that has real purpose - Helping customers get back on track when life doesn’t go to plan
• Parking options available

Ready?

Why Youi

We’re here to make insurance better by being more human. You’re not just doing your job, you’re making sure real people get looked after, especially when life doesn’t go to plan. Every conversation, every decision, every day you’re part of raising the bar for want awesome service really means.

We set high standards and recognise people who deliver. Results are rewarded through incentives, everyday shout-outs and programs like Youi Stars, so the impact you make never goes unnoticed. You’ll know what’s expected of you, where we’re heading and how your work contributes.We grow our own people here, with clear pathways, structured development and hands‑on coaching, helping many team members step into leadership and specialist roles across the business.

And as more customers choose Youi, we keep growing, creating new roles and opportunities to build your career over time. We don’t just want insurance to be different; we’re actively making it better. And we’re doing it together.

Work that’s a bit more you-shaped.

Testimonial

"I joined as a Sales Advisor to build new skills. The coaching helped me grow my confidence, and over time that opened the door to leadership. Looking back, the skills I learned in this role set me up for everything that came next."

• Mary, 3 years at Youi