Sales Representative

Youi Insurance; Brisbane; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Performance-based incentives

22 days annual leave

Volunteer leave

Food trucks and team celebrations

Wellbeing sessions and gym discounts

Job summary

Youi Insurance in Brisbane is hiring for a full-time, in-office role at Chermside. You will speak with customers on the phone, help them understand and choose the right cover, and build rapport while guiding conversations toward sales targets.

The role emphasizes working with structured scripts, reading policy details, and navigating multiple systems to manage customer information accurately. Training is provided with regular coaching and incentives.

Qualifications

• Role requires confident communication and rapport building with customers.
• Ability to stay focused on sales targets while moving quickly between systems.
• Experience in customer-facing roles helps deliver clear cover options.

Responsibilities

• Handle full-time in-office calls from Chermside, guiding customers on cover.
• Build rapport, uncover needs, and steer conversations toward suitable options.
• Read policy details and explain cover and costs clearly in real time.
• Work toward individual and team sales targets with consistent coaching.

Skills

Communication skills

Active listening

Sales orientation

Resilience

Tools

CRM systems

Job description

You’ll love this role if you like knowing what your day looks like and what good performance actually means.

Your day will be built around structured calls with customers who want to talk through their quote, so you're not cold calling or searching for leads. You’ll follow a script, explain options clearly and guide decisions while working toward clear sales targets.

There’s repetition, steady pace and accountability for results. You’ll need to stay accurate while moving quickly between calls and systems. But if structure helps you perform at your best, this role gives you exactly that.

Training is paid, coaching is regular and feedback is consistent. You build confidence week by week, earn bonuses for strong results and help real people feel clear and confident about their cover.

What you’ll be doing

• A full-time role in-office at Chermside
• Speak with customersonthe phone and helpthemunderstand andchoose theright cover
• Build rapport, uncover customer needslearnhowto guideconversations confidently
• Read and interpret policy information in real time, explaining cover and costs clearly
• Navigate multiple systems while managing customer information accurately
• Work towards individual and team sales targetswhile buildingstrong saleshabits
• Learn how to handle objections and turn challenging conversations into positive outcomes
• Develop your sales capability throughregulartraining,coachingand ongoing feedback

What great looks like

• Enjoy working towards goals and taking ownership of your results
• Are motivated by achievement and continuous improvement
• Communicate confidently and build trust quickly with customers
• Stay resilient and positive when conversationsdon'tgo your way
• Learn from feedback and look for opportunities to improve
• Take pride in delivering great customer outcomes while achieving strong sales results

Many people who are successful in this role haven't come from insurance, they've come from retail, hospitality and customer-facing roles where they learned how to connect with people, earn trust and confidently navigate customer questions, concerns and objections.

If that sounds like you, we'll help you build the sales and insurance skills from there.

What you’ll get

• Clear pay and incentives - Performance-based incentives, plus annual salary reviews
• Time off you can plan around - 22 days annual leave, plus volunteer leave
• A workplace you can feel - Food trucks, themed days and team celebrations that bring real energy to the day
• Leaders who back your growth - Clear direction, regular coaching and real opportunities to step into new roles
• Practical benefits that support you day to day - Free skin checks, flu jabs, wellbeing sessions, discounted gym access and discounted Youi insurance
• Work that has real purpose - Helping customers get back on track when life doesn’t go to plan

Why Youi

We’re here to make insurance better by being more human. You’re not just doing your job, you’re making sure real people get looked after, especially when life doesn’t go to plan. Every conversation, every decision, every day you’re part of raising the bar for want awesome service really means.

We set high standards and recognise people who deliver. Results are rewarded through incentives, everyday shout-outs and programs like Youi Stars, so the impact you make never goes unnoticed. You’ll know what’s expected of you, where we’re heading and how your work contributes.We grow our own people here, with clear pathways, structured development and hands‑on coaching, helping many team members step into leadership and specialist roles across the business.

And as more customers choose Youi, we keep growing, creating new roles and opportunities to build your career over time. We don’t just want insurance to be different; we’re actively making it better. And we’re doing it together.

Work that’s a bit more you shaped.

Visityoui.com.au/about-us/careersor jump on Instagram @yourlifeatyoui to see what work life with us looks like.