Sales Administrator

Hyne Timber; Gold Coast City; On-site; AUD 60,000 - 85,000; Full time

Benefits offered by this job

Wellbeing program

Product discounts

Family-owned employer

Career growth

Job summary

Rocky Point, part of Hyne Group, is seeking a Sales Administrator to deliver accurate, responsive customer experiences across retail and corporate customers. The role combines customer service, sales administration, order management and complaint resolution, coordinating with Production, Quality, Logistics, Sales and Finance to resolve issues and improve service.

You’ll bring strong communication, problem-solving and attention to detail, with experience in CRM/ERP systems.

Qualifications

• Experience in customer service, sales administration or order management.
• Strong communication, problem-solving and investigation skills.
• Excellent attention to detail and accuracy.
• Ability to prioritise, coordinate workloads and follow through on commitments.

Responsibilities

• Manage customer orders and enquiries end-to-end.
• Own the complaint and feedback process to resolution.
• Coordinate day-to-day workflow for the Customer Service team and prioritise workloads.
• Collaborate with Production, Quality, Logistics, Sales and Finance to resolve issues and improve the customer experience.

Skills

Customer service

Sales administration

Order management

Communication

Problem-solving

Attention to detail

CRM

ERP systems

Microsoft Office

Tools

CRM

ERP systems

Microsoft Office

Spreadsheets

Job description

Your Next Role

We are looking for a Sales Administrator to join our team and play a key role in delivering an accurate, responsive and consistent customer experience across retail and corporate customers. This is a varied role combining customer service, sales administration, order management and complaint resolution. You will manage customer orders and enquiries, own the end-to-end complaint and feedback process, and work closely with Production, Quality, Logistics, Sales and Finance to resolve issues and improve the customer experience. You will also provide day-to-day workflow coordination for the Customer Service team, helping prioritise workloads, maintain service standards and ensure customer commitments are followed through. With our business continuing to grow, this role offers the opportunity to develop your skills, take on greater responsibility and grow your career as our customer service needs and team continue to evolve. This is an excellent opportunity for someone who enjoys solving problems, working with people and making a practical difference to the customer experience.

About You

You're a customer-focused, organised and solutions-driven professional who enjoys building relationships, solving problems and keeping things moving. You thrive in a fast-paced environment, can confidently manage competing priorities, and take pride in delivering excellent customer experience.

You’ll Bring

• Experience in customer service, sales administration or order management.
• Confidence in handling customer enquiries, complaints and service recovery.
• Strong communication, problem-solving and investigation skills.
• Excellent attention to detail and accuracy.
• The ability to prioritise, coordinate workloads and follow through on commitments.
• Strong computer skills, including CRM, ERP systems, Microsoft Office and spreadsheets.
• A collaborative approach and the ability to work effectively across Sales, Production, Logistics, Quality and Finance.
• A professional, positive and customer-first attitude.

Desirable Experience

• Experience using Pronto, DONE SAFE, EDI order processes or similar systems.
• Experience within manufacturing, logistics, horticulture, landscaping, building products or another product-based supply environment.
• Experience preparing customer complaint and feedback reports, identifying trends and supporting continuous improvement initiatives

About us

Rocky Point has a simple philosophy. We seek to help all Australians enjoy great results with the plants they grow. Whether that's helping home gardeners make the most of their land, or helping industry professionals grow their businesses, we're here to supply the best products so our customers can create the best results possible. Rocky Point has grown into one of Australia's leading producers of gardening and landscaping products. We proudly package and distribute premium quality products for home gardeners, professional growers, and landscapers through well-established retail and wholesale channels nationwide. As part of the Hyne Group, a proudly Australian, family-owned business with a legacy in sustainable forestry, we've expanded our capabilities even further. The recent integration of Bassett Barks into the Rocky Point family strengthens our supply chain, deepens our raw material expertise, and enables us to deliver even greater value to our customers. With a combined 60+ years' experience in growing media and landscape supply, we're continuing to lead the way in sustainable, innovative horticultural solutions.

Why Rocky Point?

• Wellbeing programs - employee assistance program to support you and your immediate family with counselling and support as needed.
• Working for a family-owned Australian business
• Generous product discounts to help achieve the garden of your dreams
• A feel-good brand that genuinely cares for our people, community, and environment
• Career growth in an expanding and progressive company who is market leader in the industry