Sales & Administration Coordinator

Scent Australia; City of Melbourne; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Commission based on eligible sales

Performance-based bonus opportunity

Team lunch provided every Friday

Job summary

Scent Australia is seeking a motivated Sales & Administration Coordinator to support our sales team from initial enquiry through to completion.

This entry-level role is ideal for someone early in their career who is commercially minded and comfortable communicating with clients by phone and email.

You will manage inbound enquiries, prepare proposals, maintain our CRM, follow up leads, and provide general admin support while earning commission and a performance bonus.

Qualifications

• Entry-level role suited for someone early in their career
• Commercially minded with client-facing experience helpful but not essential
• Experience in sales, administration, retail or customer service is beneficial but not essential

Responsibilities

• Respond to and qualify inbound sales enquiries
• Follow up prospective clients, proposals and outstanding opportunities
• Support the sales team in progressing leads and achieving sales targets
• Maintain accurate CRM records and keep the sales pipeline up to date
• Prepare proposals, quotations, presentations and contract documentation
• Coordinate client meetings, check-ins and follow-up actions
• Assist with sales reporting and pipeline updates
• Prepare project handover information once a sale is confirmed
• Provide general administrative support to the sales team and senior management
• Manage the company phone line and direct incoming calls appropriately
• Assist with customer service enquiries and coordinate internal follow-up
• Help ensure clients receive a professional and responsive experience throughout the sales process

Skills

Organised

Communication

CRM experience

Microsoft Office

Lead follow-up

Detail oriented

Multi-tasking

Sales administration

Tools

CRM systems

Job description

Scent Australia is a leading fragrance marketing business servicing more than 4,000 commercial clients nationwide.

Alongside our commercial scenting services, we partner with major retail, hospitality and lifestyle brands to create white label and fully customised fragrance products, including candles, diffusers, room sprays, perfumes and bespoke retail ranges.

We manage projects from initial concept and fragrance development through to sampling, production and delivery, working closely with local and international manufacturers.

About Scent Australia

Scent Australia is a leading fragrance marketing business servicing more than 4,000 commercial clients nationwide.

Alongside our commercial scenting services, we partner with major retail, hospitality and lifestyle brands to create white label and fully customised fragrance products, including candles, diffusers, room sprays, perfumes and bespoke retail ranges.

We manage projects from initial concept and fragrance development through to sampling, production and delivery, working closely with local and international manufacturers.

About the Role

Scent Australia is seeking a motivated and highly organised Sales & Administration Coordinator to support our sales team and help manage new business opportunities from initial enquiry through to completion.

This is an entry-level role suited to someone early in their career who is commercially minded, confident communicating with clients and interested in developing their skills across sales, administration and client relationship management.

You will assist with inbound sales enquiries, prepare proposals, maintain our CRM and sales pipeline, follow up prospective clients and ensure all opportunities continue progressing. The role also includes general administration, managing incoming company calls and assisting with customer service enquiries.

The position offers a base salary plus commission and the opportunity to earn a performance bonus. As Scent Australia continues to grow, there will be genuine opportunities to take on greater responsibility and progress within the business.

Key Responsibilities

• Respond to and qualify inbound sales enquiries

• Follow up prospective clients, proposals and outstanding opportunities

• Support the sales team in progressing leads and achieving sales targets

• Maintain accurate CRM records and keep the sales pipeline up to date

• Prepare proposals, quotations, presentations and contract documentation

• Coordinate client meetings, check-ins and follow-up actions

• Assist with sales reporting and pipeline updates

• Prepare project handover information once a sale has been confirmed

• Provide general administrative support to the sales team and senior management

• Manage the company phone line and direct incoming calls appropriately

• Assist with customer service enquiries and coordinate internal follow-up

• Help ensure clients receive a professional and responsive experience throughout the sales process

About You

• Highly organised, proactive and reliable

• Confident communicating with clients by phone and email

• Comfortable following up leads and discussing sales opportunities

• Strong written and verbal communication skills

• Commercially minded with an interest in sales and business development

• Excellent attention to detail and follow-through

• Able to manage multiple priorities in a fast-paced environment

• Confident using Microsoft Office and comfortable learning CRM systems

• Previous experience in sales, administration, retail, customer service or a similar role is beneficial but not essential

Remuneration

• Base salary of $55,000–$65,000 plus superannuation

• Commission based on eligible sales

• Performance-based bonus opportunity

Why Join Us?

• Earn commission and have the opportunity to receive a performance bonus

• Join a leading fragrance marketing business with more than 4,000 commercial clients nationwide

• Gain hands-on experience across sales, client relationships and administration

• Work with major retail, hospitality and lifestyle brands

• Work directly with senior leadership in a fast-paced, entrepreneurial environment

• Take on genuine responsibility in a role that can grow alongside the business

• Build a strong foundation for future career progression within Scent Australia

• Enjoy a team lunch provided every Frida