Sales & Administration Assistant

Brasshards (Holdings) Pty Ltd; City of Brisbane; On-site; AUD 50,000 - 60,000; Full time

Job summary

Brasshards Group in Brisbane is seeking a proactive Sales & Administration Assistant to join our team. You’ll handle customer orders, answer inquiries, and provide pricing and product information in a fast-paced environment.

You’ll coordinate with the warehouse, track shipments, and support the wider team while delivering excellent service to customers. A current driver’s licence and ability to run local errands are preferred.

Qualifications

• Experience in customer service is preferred.
• Excellent written and spoken communication.
• Proactive with strong organisational skills.
• Ability to learn new software quickly.
• Current driver’s licence and local errands capability.

Responsibilities

• Process customer orders accurately and efficiently.
• Handle inbound customer enquiries by phone and email.
• Provide product information, pricing and availability.
• Coordinate with warehouse staff for timely dispatch.
• Track shipments and liaise with transport companies.
• Assist with general sales and administrative tasks.
• Support the wider team as required.
• Collect incoming and drop off outgoing mail, office errands including catering for staff lunches and celebrations.

Skills

Customer service

Communication

Phone etiquette

Attention to detail

Organisational skills

Multi-tasking

Driver's license

Team player

MS Office

CRM software

Tools

MS Office

CRM software

Job description

Brasshards Group has been a trusted name in the industry since 1967, supplying high-quality plumbing, hardware and bathroom products to merchants across Australia and the South Pacific.

We are looking for a proactive and customer-focused Sales & Administration Assistant to join our team in Virginia. This is a full-time position suited to someone who enjoys working with customers, is highly organised, and thrives in a fast-paced environment.

Key Responsibilities

• Processing customer orders accurately and efficiently
• Handling inbound customer enquiries via phone and email
• Providing product information, pricing and availability to customers
• Managing and following up on multiple customer enquiries and transactions
• Coordinating with warehouse staff to ensure timely order dispatch
• Tracking shipments and liaising with transport companies
• Assisting with general sales and administrative tasks
• Collect incoming and drop off outgoing mail, general errands and office shopping, including collecting catering for monthly staff lunches and birthday celebrations
• Supporting the wider team as required

What We’re Looking For

• A genuine passion for providing outstanding customer service
• Strong written and verbal communication skills
• A confident and professional phone manner
• Excellent attention to detail and strong organisational skills
• The ability to manage multiple tasks and prioritise effectively
• Good computer skills and the ability to quickly learn new software and systems
• A proactive, self-motivated approach to work
• A current driver's licence and the ability to undertake local errands
• A positive, can-do attitude and willingness to be part of a team

At Brasshards, we are committed to creating a supportive and rewarding workplace. Training will be provided on our products and systems, ensuring you have the knowledge and support you need to succeed in the role.