SAH - Care Partner

St Vincent's Care Services; Great Western; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Salary packaging up to $15,990

Meals and Entertainment card up to $2,

Fitness Passport

Free annual flu vaccination

Team environment with community care

Job summary

St Vincent’s Care Services is seeking a compassionate Care Partner to support aged care and home care clients in Melbourne. You will coordinate Support at Home Packages, assess needs, and lead care planning with a caring, team-based approach.

You will collaborate with Clinical and Allied Health teams, manage a team of Support Care Workers, handle scheduling, and assist with client pricing and enquiries. Your heart for service will drive high-quality care.

Qualifications

• Cert III in Individual Support or higher in Aged Care is required.
• Minimum 2 years’ Home Care case management experience.
• Collaborate with Operations Manager for program management.
• Lead quality improvement activities and reporting.
• Provide advanced case management and service coordination.
• Monitor client budgets and identify underspends/overspends.
• Escalate to Operations Manager for SIRS reporting.
• Support client well-being through professional care.
• Observe and report changes in client status.
• Understand Aged Care Standards and the Reforms.
• Strong time management and communication skills.
• Complete and maintain Key Personnel Checks.

Responsibilities

• Coordinating all aspects of Support at Home Packages and private clients within the Melbourne location
• Optimising care within clients identified care needs (liaising with Clinical and Allied Health and key stakeholders)
• Responsible for ongoing care planning, assessment and reviews
• Involvement in recruitment process for staffing requirements
• Manage a team of Support Care Workers
• Assist scheduling based on service needs
• Answer new potential client enquiries regarding available service provision and pricing

Skills

Aged care certs

Home care case management

Quality improvement

Budget management

SIRS reporting

Staff management

Scheduling coordination

Client liaison

English communication

Education

Cert III in Individual Support

Cert IV in Aged Care

RN or higher qualification

Job description

We are looking for a special kind of person – a St Vincent’s kind of person. Someone who puts compassion, connection and caring for other people at the heart of everything they do. As a Care Partner, you will play a pivotal role in ensuring a high standard of care is maintained at all times within the Aged Care/Home Care space.

Duties:

• Coordinating all aspects of Support at Home Packages and private clients within the Melbourne location
• Optimising care within clients identified care needs (liaising with Clinical and Allied Health and key stakeholders)
• Responsible for ongoing care planning, assessment and reviews
• Involvement in recruitment process for staffing requirements
• Manage a team of Support Care Workers
• Assist scheduling based on service needs
• Answer new potential client enquiries regarding available service provision and pricing

What’s on your CV is important, but what’s in your heart matters more. Because at St Vincent’s, kindness works for us. Things that work for us:

Desirable:

• Cert III in Individual Support/Aged care (minimum) or Cert IV in Aged Care, RN, higher or similar
• Minimum of 2 years’ experience in Home Care case management (essential)
• Work collaboratively with the Operations Manager for the effective management of the programs
• Have shared responsibility to achieve and maintain quality improvement activities, including the community service quality reporting
• Provide advanced level of case management and coordination of service provision to clients
• Prepare and Monitor client budget utilisation identifying underspends/overspends
• Escalate and work with the Operations Manager to manage Serious Incident Response Scheme Reporting (SIRS) reportable to the Commission
• An ability to support the well-being of the client through the professional, caring and efficient execution of required duties
• An ability to observe and report changes in the client’s status
• An understanding of Aged Care Standards and consumer rights and responsibilities
• An understanding of the new Aged Care Reforms
• Great time management, bedside and communication skills
• Strong English written and verbal communication skills
• Successful completion and maintenance of Key Personnel Checks

"This position is considered a Key Personnel role, being responsible for day-to-day operations, and having authority, decision-making, influence & responsibility for planning and directing activities within our organisation."

Things that work for you:

• Access to salary packaging of up to $15,990 to increase your take home pay + access to Meals and Entertainment card up to $2,650 per annum, novated leasing.
• Access to Fitness Passport (discounted gym and leisure memberships)
• Free annual flu vaccination
• Friendly team environment with a great community care spirit
• Ability to visibly see your impact on the business and its service

Why become part of the St Vincent’s Care family?

Because you’re like us, you believe that every act of kindness makes the world a better place. Better for everyone who lives in the 20+ facilities and locations we operate in Queensland, New South Wales and Victoria. Better for all our staff and employees, who work tirelessly to provide the highest levels of care and quality of life for our clients. And better support for the local communities we play an important role in and continue to support.

For more than 175 years, St Vincent’s Care Services (SVCS) has been a leading Catholic provider of Aged Care Services in Australia and the legacy of compassion, justice, integrity and excellence entrusted to us by the Sisters of Charity and their Founder Mary Aitkenhead continues to inspire our work today. Our spiritual and hospital-based heritage has taught us that wellness is more than medical needs. It’s about building a true partnership around trust and respect. That’s why we take a person-centered approach – delivering holistic, individual care that achieves wellbeing for mind, body and spirit.

At St Vincent’s we value inclusivity and diversity and acknowledge the importance of creating a work environment that is welcome, safe, fair and impartial and invite people from all backgrounds to join our caring family.

Reconciliation Action Plan

As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples. For further information, visit http://www.svha.org.au/about-us/reconciliation or get in contact at [e-mail]

Reconciliation | St Vincent's Health Australia Closing Date: 26 November 2026 11:59pm

Reconciliation Action Plan

At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples. For further information, visit https://www.svha.org.au/about-us/reconciliation or get in contact at [e-mail]

St Vincent’s Health Australia has been serving Australians with compassionate health and aged care since our first hospital was established in Sydney in 1857. Founded by the Sisters of Charity more than 180 years ago, St Vincent’s is a clinical, research and education leader delivering private hospital, public hospital and aged care services across NSW, VIC and QLD. Our founder, Mary Aikenhead’s vision, commitment and inspiration lives on in us and the work we do. From modest beginnings, St Vincent’s Health Australia is today the nation’s largest not-for-profit health and aged care provider, offering services in Queensland, New South Wales and Victoria, including public and private hospitals and aged care facilities. The St Vincent’s family comprises 22,000 outstanding nurses, researchers, cooks, doctors, executives, administrators, cleaners, volunteers and more.