Safety And Response Case Support Worker (Identified)

& District Aboriginal Co; Brisbane; Remote; AUD 42,000 - 62,000; Full time

Benefits offered by this job

Remote environment

Flexible scheduling

Training available

Ongoing support

Professional development

Varied responsibilities

Job summary

& District Aboriginal Co is seeking an organized Reservation Support Agent to assist customers with inquiry handling, options, updates, and general support. The role emphasizes attention to detail, research skills, and professional customer service in a remote environment.

Ideal candidates are comfortable researching information, organized, and reliable, with good communication skills and a willingness to learn reservation systems.

Qualifications

• Experience delivering customer-service excellence.
• Strong attention to detail and accuracy in records.
• Clear written and spoken communication abilities.
• Good organizational skills and reliability.
• Comfort with basic computer tools and online research.
• Ability to quickly learn reservation systems.

Responsibilities

• Respond to reservation inquiries and coordinate details.
• Research available options and gather customer preferences.
• Assist with reservations, modifications, and updates.
• Provide confirmations and relevant information to customers.
• Maintain organized reservation records and follow up on missing details.
• Communicate with providers when needed to resolve issues.
• Support customers remotely with professional service.

Skills

Strong customer-service

Attention to detail

Written and verbal communication

Organization

Basic computer proficiency

Online research

Learn reservation systems

Dependable and self-motivated

Time management

Previous reservation experience (help)

Job description

We are looking for an organized Reservation Support Agent to assist customers with reservation inquiries, available options, updates, and general support.

The ideal candidate is detail-oriented, comfortable researching information, and committed to providing professional customer service.

Key Responsibilities

• Respond to reservation inquiries
• Research available options
• Gather customer preferences and information
• Assist with coordinating reservations
• Review reservation details for accuracy
• Provide confirmations and relevant information
• Assist with modifications and updates
• Communicate with providers when necessary
• Maintain organized reservation records
• Follow up regarding outstanding details
• Provide professional customer assistance

Qualifications

• Strong customer-service skills
• Excellent attention to detail
• Good written and verbal communication
• Strong organization
• Basic computer proficiency
• Comfortable researching online
• Ability to learn reservation systems
• Dependable and self-motivated
• Strong time-management skills
• Previous reservation experience is helpful but not required

Why Choose Us?

• Remote Environment: Provide reservation support remotely
• Flexible Scheduling: Organize your availability around customer needs
• Training Available: Learn reservation processes and systems
• Ongoing Support: Access educational resources and continued guidance
• Professional Development: Build customer service, research, organization, and communication skills
• Varied Responsibilities: Work with different customer requests and reservation needs

Next Step

If this style of flexible, structured role aligns with what you’re looking for, we welcome your application to learn more.