Safety and Compliance Officer

Coleambally; Queanbeyan-Palerang; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Professional development

Rostered days off

Wellbeing programs

Salary packaging

Job summary

National Heavy Vehicle Regulator (NHVR) in Queanbeyan, NSW, is hiring a Safety and Compliance Officer to enforce road transport laws and ensure vehicle safety. The role involves inspections, education, and delivering customer-focused service in a regulatory environment.

You will travel across NSW, conduct HVIS/HVSS activities, and participate in ongoing training to stay current with regulations and procedures.

Qualifications

• Demonstrated experience delivering high-quality customer service.
• Flexible to travel across NSW as required.
• Ability to work autonomously within a planned workload.

Responsibilities

• Ensure compliance with road transport laws through education and enforcement.
• Apply sanctions including warnings and penalty notices.
• Use inspection equipment and IT tools to record vehicle inspections.
• Deliver high-quality inspections with expert use of equipment and software.
• Maintain safety by effective driver interactions and clear documentation.
• Keep up-to-date with evolving laws and procedures.

Skills

Customer service excellence

Interpersonal skills

Written communication

Conflict management

Team player

Education

Automotive mechanic trade qualification

Motor vehicle open driver licence

Tools

Microsoft Word

Outlook

Job description

Who we are

The National Heavy Vehicle Regulator (NHVR) commenced operations in 2013 as the national entity responsible for regulating all heavy vehicles with a gross vehicle mass over 4.5 tonnes.

Our Safety & Compliance Officers

The Safety and Compliance Officer undertakes high-quality frontline compliance and enforcement activities, including inspection of heavy and light vehicles, in accordance with legislation, state-wide strategies and Transport operational policies/procedures.

The Safety and Compliance Officer operates with autonomy within the context of their agreed work plan and makes decisions within the limits of delegated authority. The role defers to the relevant Principal Safety and Compliance Officer on issues that require a higher level of resolution or delegation.

Your role will include:

• Ensure compliance with relevant road transport laws, regulations and policies through education and enforcement activities including, but not limited to, vehicle roadworthiness inspections, compliance checks, accident investigation
• Contribute to effective Transport enforcement action by using judgement in applying a suite of sanctions including warnings, penalty notices, breach and investigation reports.
• Apply compliance technological tools and equipment to record vehicle intercepts and inspections, and to conduct compliance checks to ensure efficient and effective enforcement.
• Deliver high quality and thorough inspections through expert use of inspection equipment, information technology and computer software applications.
• Apply appropriate education and enforcement action during confrontational interactions with drivers to promote a high level of road safety and customer service in a regulatory environment.
• Maintain sound knowledge of rapidly evolving laws, regulations and operational procedures, and understand the strategic context in which inspectors operate.

Based in Queanbeyan,you will primarily engage in in Heavy Vehicle Inspection Scheme (HVIS) and Heavy Vehicle Safety Station (HVSS) activities, and occasionally On Road Enforcement (ORE) tasks. Travel is required regularly, including week-long stays.

Upon commencement you will start a comprehensive training program that involves practical, online and on the job training.

What's on offer

• Ongoing professional development, support and training in a team environment
• Rostered days off and additional leave during the Christmas closure
• Access to wellbeing programs including Fitness Passport and discounted health insurance
• Access to salary packaging including novated lease

About you

As a Safety and Compliance Officer you will have:

• Automotive mechanical trade qualification
• Motor vehicle open driver license
• Flexibility to work varying shift times and weekends, and undertake travel
• Demonstrated experience in delivering a high standard of customer service
• Excellent interpersonal skills where you can foster effective working relationships
• Great written communication and record maintenance skills
• Demonstrated commitment and passion for road safety
• Established computer skills – including experience with Microsoft Word and Outlook
• High level of ethics and a pragmatic approach; familiar with exercising professional judgement and can provide effective conflict management
• Growth mindset and team player attitude
• Experience in working with a range of policies and procedures

Application Process

We look forward to receiving your application, including CV, cover letter, mechanical trade qualification and driver’s licence.

The recruitment process involves the following steps for shortlisted applicants:

1. Phone screen
2. Online skills testing – mechanical reasoning, computer literacy and safety awareness
3. In-person interview, held in Queanbeyan
4. Reference Checks
5. National police and work rights check
6. Traffic History Report (paid by the successful applicant)

Applications close 2 November at 5:00pm. Applications may close earlier than this date if suitable candidate/s are identified prior.

For any further information visit and to view the position description, please visit our website - https://www.nhvr.gov.au/.

If you have any questions please don't hesitate to contact the NHVR recruitment team on [e-mail].

We are committed to being an inclusive, diverse and flexible workplace where differences are valued. We welcome applications from people of all backgrounds, experience and abilities.