Safety and Asset Protection Coordinator

The Reject Shop; Melbourne; On-site; Confidential; Full time

Job summary

The Reject Shop is expanding its Safety & Asset Protection team in Melbourne. This hands-on role coordinates safety incidents, injury records, and follow-up actions, while supporting workers’ compensation processes and incident investigations.

You’ll partner with stores, operations, and external stakeholders to manage risk and protect assets. Ideal candidates are passionate about safety, well-organized, and capable of using Excel and incident-management systems.

Qualifications

• Passion for workplace safety, risk, compliance or loss prevention.
• Excellent communication with the ability to engage across all levels of the business.
• Strong organisation and time-management skills, with the ability to manage competing priorities.
• Willingness to learn systems such as Auror, CCTV and incident management platforms.

Responsibilities

• Coordinate safety incidents, injury records and follow-up actions to ensure timely resolution.
• Support Return to Work processes, including coordinating documentation and workers’ compensation information.
• Assist with incident investigations by gathering information, evidence and CCTV footage.
• Manage CCTV footage requests and support stores with security and evidence requirements.
• Maintain Auror incident reporting and case management records.
• Produce regular safety, incident, shrink and asset protection reports.
• Use Excel and internal systems to maintain data and identify trends.
• Triages risk and emerging issues; liaise with Police and external stakeholders.

Skills

Safety & Asset Protection

Communication

Organization

Attention to detail

Excel

Investigation

Proactive mindset

Discretion

Education

Tertiary qualification

Tools

Auror

CCTV systems

Incident management platforms

Excel

Job description

You’ve seen the headlines. You’ve heard the hype.
The Reject Shop is now part of global retail giant Dollarama, and we’re building something big.

2026 is set to be a huge year. Our store network is expanding, our customer experience is evolving, and we’re growing towards 700 stores. Behind the scenes, our Safety & Asset Protection team is helping keep our people, customers and stores safe, and this is your chance to be part of it.

We’re looking for a Safety & Asset Protection Coordinator to join our People & Culture team at our Store Support Centre. This is a hands‑on role where you’ll help coordinate safety and incident management, support injury and workers’ compensation processes, and play a key role in protecting our stores from risk, theft and loss.

You’ll work across the business, partnering with stores, operations, People & Culture and external stakeholders to make sure incidents are managed effectively, information is accurate, and actions are followed through.

If you’re passionate about safety, enjoy solving problems, are naturally organised and want to build a career in Safety, Risk or Asset Protection, this could be the opportunity for you.

What you’ll be doing

• Coordinating safety incidents, injury records and follow‑up actions to make sure issues are managed promptly and effectively.
• Supporting Return to Work processes, including coordinating documentation, medical certificates and workers’ compensation information.
• Assisting with incident investigations by gathering information, evidence and CCTV footage.
• Managing CCTV footage requests and supporting stores with security and evidence requirements.
• Monitoring and maintaining Auror incident reporting and case management records.
• Supporting stores with theft, security and offender reporting.
• Producing regular safety, incident, shrink and asset protection reports.
• Using Excel and internal systems to maintain accurate data, identify trends and provide useful insights to the business.
• Triaging risk and emerging issues, helping the team identify where further action or investigation may be required.
• Liaising with Police and other external stakeholders when required.
• Acting as a key point of contact for stores on safety and asset protection queries.
• Following up outstanding actions and helping ensure compliance requirements are met.
• Supporting safety, risk and asset protection projects, initiatives and communications across the store network.
• Working with teams across the business to help create safer stores and continuously improve how we manage risk.

What you’ll bring

You don’t need to know everything on day one. We’re looking for someone who is curious, willing to learn and genuinely interested in building a career in Safety, Risk or Asset Protection.

You’ll bring:

• A genuine passion for workplace safety, risk, compliance or loss prevention.
• Strong communication skills and the confidence to work with people across all levels of the business.
• Excellent organisation and time‑management skills, with the ability to manage competing priorities.
• Strong attention to detail and a natural ability to keep information, records and processes organised.
• Confidence using Microsoft Office, particularly Excel.
• The ability to investigate an issue, ask the right questions and work through practical solutions.
• A proactive mindset, you see something that needs doing and get onto it.
• The ability to handle sensitive information with discretion and professionalism.
• A willingness to learn systems such as Auror, CCTV and incident management platforms.
• Relevant tertiary qualifications or studies in HR, Safety, Risk, Business or a related discipline will be highly regarded.
• Experience in a safety, compliance, risk, operations, HR or loss prevention environment is great, but we’re equally interested in people who have the right mindset, communication skills and desire to learn.

What we can offer you

• A fast-paced, purpose‑driven team helping shape the future of value retail.
• The opportunity to build your career across Safety, Risk, Compliance and Asset Protection.
• Exposure to real‑world safety incidents, investigations, workers’ compensation, loss prevention and risk management.
• The opportunity to work across a national store network and partner with teams throughout the business.
• A role where no two days are the same, from investigating incidents to analysing data and supporting stores.
• Employee benefits including paid parental leave and EAP support.
• A supportive team where you’ll learn from experienced Safety & Asset Protection professionals.
• The opportunity to make a genuine impact on the safety of our people, customers and stores across Australia.

This is more than a coordination role.

It’s an opportunity to learn, build your expertise and make a real difference.

If you’re someone who asks questions, solves problems, communicates confidently and genuinely cares about keeping people safe, we want to hear from you.

Please note that interviews are being conducted onsite, and candidates must be currently living in Melbourne.