SaaS Solutions Consultant: Pre-Sales & Process Automation

Emanate Technology; Sydney; Hybrid; AUD 90,000 - 150,000; Full time

Benefits offered by this job

Hybrid work (2 days in office)

Office in Chippendale

Free team lunch

Career development

Job summary

Emanate Technology is seeking a commercially minded Solutions Consultant to help clients bridge business challenges with technology. You’ll work with Sales, Product, Engineering and Professional Services to design and implement value-driven software solutions.

In this role you will lead discovery, design scalable architectures, and guide customers through onboarding and go-live support, ensuring a seamless experience and measurable outcomes.

Qualifications

• 5+ years of experience in Solutions Consulting, Presales, Customer Success, or similar customer-facing technology roles.
• Experience in SaaS, software implementation or enterprise technology environments.
• Strong business analysis and requirements gathering capabilities.
• Proven ability to facilitate workshops and engage with stakeholders at all levels.
• Experience designing solutions with integrations, APIs and connected systems.
• Understanding of software implementation methodologies and onboarding best practices.
• Excellent communication skills translating technical concepts into business outcomes.

Responsibilities

• Lead customer discovery sessions, workshops and requirements-gathering activities.
• Translate customer requirements into practical solution designs.
• Partner with Sales on pre-sales engagements, demos and presentations.
• Develop process maps, business requirements, user stories and solution documentation.
• Assess customer environments and integration needs.
• Collaborate with technical teams to define implementation approaches and solution architecture.
• Support discussions around APIs, integrations, authentication methods and system dependencies.
• Manage stakeholder expectations through onboarding and implementation.
• Voice of the customer to influence Product enhancements.
• Support customers during implementation, go-live and hypercare.

Skills

Solutions Consulting

Presales

Business Analysis

Workshop Facilitation

APIs & Integrations

Tools

ERP systems

Job description

Emanate Technology is seeking a commercially minded Solutions Consultant to help clients bridge business challenges with technology. You’ll work with Sales, Product, Engineering and Professional Services to design and implement value-driven software solutions.

In this role you will lead discovery, design scalable architectures, and guide customers through onboarding and go-live support, ensuring a seamless experience and measurable outcomes.