Rottnest Island Operations Lead — Management Couple

Pinnacle Travel Group; Rottnest Island; Vor Ort; AUD 110.000 - 140.000; Vollzeit

Benefits dieser Stelle

Free private accommodation on Rottnest

Remuneration package

Ferry travel between Perth and Rottnet

Training & support

Zusammenfassung

Pinnacle Travel Group seeks an experienced Operations Manager or Management Couple to oversee Quokka Coaches on Rottnest Island. You will lead daily transport services, tours and kiosk operations while building a strong, positive team culture and delivering exceptional guest experiences.

You will live on Rottnest Island with private accommodation provided, manage rostering, safety, compliance and fleet performance, and partner with the broader PTG team to drive growth and service excellence.

Qualifikationen

• Demonstrated experience in operations management or senior supervisory roles.
• Ability to lead and motivate a diverse team and foster a positive culture.
• Strong organisational skills to manage competing priorities.
• Willingness to live and work on Rottnest Island.

Aufgaben

• Hands on management of daily operations of Quokka Coaches, including transport services, tours and kiosk operations.
• Lead, supervise and support drivers and kiosk staff.
• Coordinate rostering, scheduling, training and development.
• Monitor operational performance, revenue reporting and resource utilisation.
• Ensure compliance with PTG WHS policies, procedures and applicable legislation.
• Identify opportunities to improve operational efficiency, service delivery and overall business performance.
• Build and maintain relationships with Rottnest Island Authority (RIA) and other stakeholders.
• Support the implementation of new products, services and improvements.

Kenntnisse

Operations management

Team leadership

Organisational skills

Customer service

Problem solving

Decision making

Communication

Remote island

Tools

Coach Manager

VMS

Customlink

Jobbeschreibung

Pinnacle Travel Group seeks an experienced Operations Manager or Management Couple to oversee Quokka Coaches on Rottnest Island. You will lead daily transport services, tours and kiosk operations while building a strong, positive team culture and delivering exceptional guest experiences.

You will live on Rottnest Island with private accommodation provided, manage rostering, safety, compliance and fleet performance, and partner with the broader PTG team to drive growth and service excellence.