Rostering & Scheduling Specialist

Frontline Support Services; Cairns Regional; On-site; AUD 60,000 - 80,000; Full time

Job summary

Frontline Support Services in Cairns is seeking an organised Rostering Officer to coordinate staff rosters, manage shifts, and respond to availability changes in a busy subcontracting environment.

This full‑time, office‑based role involves weekly invoicing as an independent contractor, maintaining rostering records, and ensuring compliance with workplace policies while delivering reliable scheduling support to youth and support workers.

Qualifications

• Experience in rostering, scheduling, administration or workforce coordination.
• Excellent organisational and time-management skills.
• Strong attention to detail and communication skills.
• Ability to work calmly under pressure and manage competing priorities.
• Good computer skills, including Microsoft Office and Excel.
• Ability to work independently and as part of a team.
• Confidential handling of employee information.

Responsibilities

• Develop and maintain staff rosters in accordance with operational requirements.
• Coordinate shift changes, leave requests and staff availability.
• Arrange suitable replacement staff for unplanned absences.
• Ensure shifts are appropriately covered based on employee skills and qualifications.
• Communicate roster information and changes to staff and managers.
• Monitor staffing requirements and identify potential coverage issues.
• Maintain accurate roster and employee records.
• Assist with timesheets and payroll-related inquiries.
• Ensure rostering practices comply with relevant workplace policies and award requirements.
• Provide administrative support to the wider team as required.

Job description

Frontline Support Services in Cairns is seeking an organised Rostering Officer to coordinate staff rosters, manage shifts, and respond to availability changes in a busy subcontracting environment.

This full‑time, office‑based role involves weekly invoicing as an independent contractor, maintaining rostering records, and ensuring compliance with workplace policies while delivering reliable scheduling support to youth and support workers.