Rooms Division Manager

Beckons; Sydney; On-site; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Accommodation

Meals provided

Job summary

Beckons is seeking a Rooms Division Manager for Southern Ocean Lodge on Kangaroo Island. You'll own the rooms division, lead housekeeping, front office, spa and guest experiences, and work closely with the General Manager to deliver exceptional luxury service.

This is a hands-on, residential leadership role with accommodation and meals provided. You will build capable teams, set service standards, manage rosters and budgets, and act as Manager on Duty, ensuring flawless guest experiences across

Qualifications

• Significant experience in rooms division leadership within luxury accommodation.
• Proven ability to build and retain hospitality teams.
• Strong focus on guest experience and service excellence.

Responsibilities

• Lead housekeeping, front office, spa and experiences teams with a focus on capability building.
• Set and maintain service standards across all rooms division operations.
• Recruit, onboard, train and develop team members.
• Curate and oversee the guest experiences program from check-in to departure.
• Act as Manager on Duty and assume responsibility for lodge operations as needed.
• Manage rosters, labour costs and departmental budgets for rooms division and experiences.
• Oversee WHS, compliance and emergency procedures within the division.
• Build scalable systems and processes to deliver excellence at scale.
• Provide accurate operational reporting and support wider lodge projects.

Skills

Rooms division leadership

Guest experience management

Front office operations

Staff development

Budgeting and cost control

Labor scheduling

Tools

PMS software

Job description

About the Role

This is more than a role, it's a launchpad. As Rooms Division Manager at Southern Ocean Lodge, you'll work alongside our General Manager in leading one of Australia's most celebrated luxury wilderness lodges. You'll take full ownership of our rooms division, housekeeping, front officeand spapositioning yourself to take on expanded leadership roles across our growing portfolio of properties.

This is hands-on leadership of a critical operational pillar. You will lead from the floor, building capable teams, guiding service delivery, and stepping in wherever needed to keep our guests' experience flawless. You'll work closely with the Assistant Lodge Manager, F&B& Experiencesas a true peer, ensuring seamless coordination across all guest touchpoints. You'll also take shared responsibility for the property in the General Manager's absence.

This is a residential role based on Kangaroo Island, with accommodation and meals provided.

Key responsibilities include:

• Leading housekeeping, front office, spa and experiences teams with genuine investment in their capability and growth
• Setting and maintaining service standards, presentation and attention to detail across all rooms division operations
• Creating a team culture where people want to work, recruiting, onboarding, training, and developing your team members with purpose
• Curating and overseeing the guest experiences program, from first check-in through departure
• Acting as Manager on Duty, taking full responsibility for the lodge and all operational decisions as required
• Managing rosters, labour costs and departmental budgets across rooms division and experiences
• Overseeing workplace health and safety, compliance and emergency procedures within your division
• Building systems and processes that allow your team to deliver excellence at scale
• Supporting the General Manager on wider lodge projects and providing accurate operational reporting
• Working collaboratively with the Assistant Lodge Manager F&B to deliver seamless, integrated guest experiences

About You

You are a passionate and experienced hospitality leader with proven capability in rooms division and guest experience management. You thrive being visible, hands-on and embedded with your team.

You will ideally have:

• Significant experience in housekeeping, front office, guest experiences or rooms division leadership in 5-star or luxury accommodation
• A background in remote or lodge environments strongly preferred
• Demonstrated success building, developing and retaining strong hospitality teams
• Genuine interest in developing people and creating environments where they can grow
• Confidence to step into broader operational leadership and work across multiple departments
• Excellent communication, problem-solving and organisational skills
• A current driver's licence
• Willingness to live and work on Kangaroo Island in a residential setting
• Ability to work a rotating roster, including weekends and public holidays

About Us

Beckons is built around journeys of discovery for curious travelers seeking deeper connection to place, culture, and the natural world. Through a growing collection of lodges in some of the world's most rare and remarkable destinations, the brand is guided by a regenerative approach to luxury travel, one that goes beyond sustainability to create positive, lasting impact for landscapes, wildlife, and the communities who call these places home.

The Beckons collection includes five award-winning properties in Australia,Southern Ocean Lodgeon Kangaroo Island,Longitude 131°at Uluṟu-Kata Tjuṯa,Capella Lodgeon Lord Howe Island,Silky Oaks Lodgeat the Daintree Rainforest,The Louisein the Barossa Valley, while across the Tasman Sea in New Zealand lies the century-youngHuka Lodgein Taupō. In the Americas:Clayoquot Wilderness Lodge,Tierra AtacamaandTierra Patagoniain Chile