Rockwear Store Manager - DFO Harbour Town, QLD

Connor; Gold Coast City; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Team discounts

Career growth

Coaching & mentoring

Job summary

Rockwear seeks a Store Manager at DFO Harbour Town on the Gold Coast to lead a high-performing team and deliver exceptional customer service in a fast-paced retail setting.

You will coach staff, drive sales to hit KPI targets, oversee stock and merchandising, and uphold brand standards while fostering growth and a strong store culture.

Qualifications

• Proven management experience in retail.
• Passion for delivering excellent customer experience.
• Ability to lead, motivate and inspire a team.
• Uphold brand standards and values.

Responsibilities

• Meeting and exceeding sales targets and KPI's; identify solutions to increase team engagement and customer satisfaction.
• Driving sales and customer excellence.
• Coaching and mentoring team members to upskill product knowledge and sales techniques.
• Execution of visual merchandising directive.
• Lead and deliver effective stock management.

Skills

Store leadership

Retail leadership

Customer service

Stock management

Visual merchandising

Sales targets

Job description

At Rockwear, our mission is to empower every woman to feel strong inside and out, to lift each other up and have fun. We bring high performance activewear into our customers lives that makes them feel and look strong so they can excel in exercise, however they choose to move.

If you’re a natural leader who loves retail, we have an exciting opportunity for you to join us as a Store Manager at DFO Harbour Town.

Why Rockwear?

• Team member discounts –50% off
• Substantial team discount on partnered RAG brands including yd., Tarocash, Connor, Johnny Bigg and AXL+CO.
• Weekly financial rewards if weekly sale targets are met and bonus performance-based incentives
• Annual Store Manager conference and rewards
• Eligibility to run for our excellence awards, which celebrates excellent achievement and leadership
• Confidential and free access our Employee Assistance Program (EAP) to help support your mental, physical, and financial wellbeing.
• One on one coaching and mentoring
• Genuine opportunities for career advancement and development
• Wear activewear every day!

The Role

As our store manager you will coach, develop and guide team members in your store to deliver exceptional customer service to create a lasting impression.

The key aspects of your role will involve:

• Meeting and exceeding sales targets and KPI's and proactively identifying solutions that will increase team engagement, customer satisfaction and overall results
• Driving sales and customer excellence
• Coaching and mentoring team members to upskill their product knowledge, sales techniques, customer service and ensure their career goals are being achieved
• Execution of visual merchandising directive
• Lead and deliver effective stock management

The Ideal Candidate

• Have a passion for delivering excellent customer experience, retail sales and fashion
• Be determined to achieve the store budget and understand KPI expectations
• Proven management experience
• Can identify store opportunities in order to maximise sales
• Have the ability to lead, motivate and inspire a team
• Ability to uphold brand standards and stand by our company culture and values

Rockwear. We Play Strong.