Risk Analyst FCS

Westpac Group; Adelaide; Hybrid; AUD 70,000 - 110,000; Full time

Benefits offered by this job

Mortgage rate discounts

Flexible work arrangements

Culture, Lifestyle and Wellbeing leave

Learning and development opportunities

Volunteering initiatives

Job summary

Westpac Group in Adelaide seeks a Risk Analyst in the Financial Crime Surveillance team to support KYC, CDD, AML, CTF and Sanctions compliance in the first line of defence.

You'll complete a training program in the initial weeks, then transition to a hybrid work pattern with two days in the office and three days from home, while engaging with customers and stakeholders to assess risk and ensure regulatory compliance.

Qualifications

• Experience in banking, financial services, compliance.
• Strong investigative and analytical skills.
• Ability to manage multiple systems and priorities.
• Excellent written and verbal communication.
• Experience with KYC/AML knowledge is a plus.

Responsibilities

• Conduct customer remediation activities through phone, email, branch, and correspondence channels.
• Engage with customers and stakeholders through phone, email, and other communication channels.
• Review, validate, and update customer identification and KYC information.
• Manage customer communication lifecycles and compliance-related follow-up activities.
• Ensure AML/CTF, KYC, and regulatory requirements compliance while maintaining accurate records.

Skills

Customer communication

Risk assessment

Investigative skills

Stakeholder management

Attention to detail

Multi-system experience

Job description

Create your best future and join the Financial Crime Surveillance team as a Risk Analyst

Secondment opportunity
Based in Adelaide, SA
Hybrid work available after training

What’s the role?

As a Risk Analyst within the Financial Crime Surveillance team, you'll work in the first line of defence, supporting key activities across Know Your Customer (KYC), Customer Due Diligence (CDD), Anti-Money Laundering (AML), Counter-Terrorism Financing (CTF), and Sanctions compliance.

You’ll investigate customer information, assess risk indicators, engage with customers and internal stakeholders, and make informed decisions that support regulatory compliance and customer protection.

During your first 8-10 weeks, you’ll complete a comprehensive accreditation and training program, requiring full-time attendance in the office. Once accredited, you’ll transition to a hybrid working model of two days in the office and three days from home.

• Conduct customer remediation activities through phone, email, branch, and correspondence channels.
• Engage with customers and stakeholders through phone, email, and other communication channels.
• Review,validate, and update customer identification and KYC information.
• Manage customer communication lifecycles and compliance-related follow-up activities.
• Ensure compliance with AML/CTF, KYC, and regulatory requirements whilemaintainingaccuratecustomer records.

What do I need?

• Confidence engaging with customers via inbound and outbound calls
• High attention to detail and ability to make sound risk-based decisions
• Experience working across multiple systems and managing competing priorities required
• Excellent written and verbal communication skills
• Strong investigative and analytical skills

Strong stakeholder management and interpersonal skills

• Experience in banking, financial services, compliance, risk, or a related field
• Exposure to financial crime, AML, KYC, customer due diligence, or remediation activities

We’re obsessed with becoming our customers' #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:

• Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
• Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
• Tailored learning and development opportunities to help you grow your career within the bank.
• Lots of opportunities to 'give back' to the Community by getting involved in our many volunteering initiatives.

We’re all about creating a supportive and inclusive community. We welcome everyone - no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find more information and contact details on our FAQs and how to contact us page , under the ‘Diversity, sustainability and flexibility’ section.

We may close this job advertisement earlier than the advertised closing date if suitable candidates are identified. We encourage you to apply as soon as possible.