Revenue Recovery Officer

Albury Wodonga Health; Melbourne; On-site; AUD 34,000 - 48,000; Part time

Job summary

Albury Wodonga Health is seeking an experienced Revenue Recovery Officer to join the Revenue Services team in a part-time role. The position handles outstanding accounts, resolves unpaid claims and supports timely revenue recovery across patient, health fund and third-party accounts.

You will liaise with health funds, Medicare and other agencies, monitor aged debt and assist with month-end revenue processes.

Qualifications

• Experience in accounts receivable, debt recovery or revenue collection.
• Strong communication and negotiation skills.
• Excellent attention to detail and organisational skills.
• Experience using financial systems and Microsoft Excel.
• The ability to work independently while contributing to a team environment.
• Previous healthcare or health fund billing experience is highly desirable.

Responsibilities

• Following up outstanding patient, health fund and third-party debtor accounts.
• Investigating and resolving rejected claims and unpaid invoices.
• Liaising with health funds, Medicare and other agencies to resolve payment issues.
• Monitoring aged debt and undertaking collection activities.
• Reconciling daily banking and allocating receipts.
• Assisting with month-end reporting and revenue processes.
• Providing professional customer service to internal and external stakeholders.

Tools

Microsoft Excel

Job description

Closing Date: 27/11/2026

• Inclusive workplace culture
• Situated at the foot of the Aussie Alps and on the banks of the mighty Murray River
• Albury Wodonga's lifestyle is one you can afford to enjoy!

We are seeking an experienced and motivated Revenue Recovery Officer to join our Revenue Services team in a job share arrangement. This is a part-time position working 14 hours per week across Wednesday, Thursday and Friday

This role is responsible for following up outstanding accounts, resolving unpaid claims and helping ensure revenue is recovered in a timely manner. The position works closely with patients, health funds, Medicare, WorkSafe and other stakeholders to support the financial sustainability of the health service.

About the Role

Key responsibilities include:

• Following up outstanding patient, health fund and third-party debtor accounts.
• Investigating and resolving rejected claims and unpaid invoices.
• Liaising with health funds, Medicare and other agencies to resolve payment issues.
• Monitoring aged debt and undertaking collection activities.
• Reconciling daily banking and allocating receipts.
• Assisting with month-end reporting and revenue processes.
• Providing professional customer service to internal and external stakeholders.

About You

You will have:

• Experience in accounts receivable, debt recovery or revenue collection.
• Strong communication and negotiation skills.
• Excellent attention to detail and organisational skills.
• Experience using financial systems and Microsoft Excel.
• The ability to work independently while contributing to a team environment.
• Previous healthcare or health fund billing experience is highly desirable.

Why Join Us?

This is an excellent opportunity for someone seeking flexible part-time work while making a meaningful contribution to healthcare. You'll join a supportive team and play an important role in ensuring revenue is recovered accurately and efficiently.

Employment Type:

This is a Part time opportunity.

About Albury Wodonga Health (AWH)

AWH serves as the largest regional healthcare provider between Sydney and Melbourne, situated in the border cities of Albury and Wodonga. With a dedicated team of over 3,000 professionals, we proudly service a population of up to 300,000 across North-East Victoria and Southern NSW. Our extensive network encompasses two primary hospital campuses and an additional 22 sites, delivering a diverse range of emergency, surgical, women’s and children’s, community, mental health, allied health, and sub-acute services. Our growth continues with the opening of a state-of-the‑art Emergency Department in 2024, and excitingly, the construction of a new hospital at our Albury site by 2028. This expansion will greatly elevate our ability to service the needs of our community, and we need a great team of people like you to accomplish this.

What awaits you at AWH?

We are committed to our Employee Value Proposition and will deliver on our key pillars of Growth, Balance, Contribution and Lifestyle. We provide comprehensive induction and training to set you up for success, offer exceptional Rewards and Benefits and continuously nurture your professional growth by providing opportunities for development.

Thinking about a tree-change?

AWH has partnered with The Welcome Experience to support your move. This free service is designed to help essential workers and their families who are considering a move to Albury / Wodonga.

We know how rewarding life and work in regional Australia can be, and we want to make the transition as smooth as possible. The Welcome Experience team can guide you through the process and connect you with the information and support you need. This program is only available to employees relocating to the cities of Albury and Wodonga.

Salary and terms will be in accordance with the relevant state EBA or Award.

AWH prioritises Equal Employment Opportunity, Ethical Practice, and embraces Cultural Diversity and Social Inclusion. We welcome applications from Aboriginal and Torres Strait Islanders. Please note that appointments are contingent on satisfactory pre-employment checks including Criminal Record check and working with Children checks.

Important Notice: All healthcare workers must maintain all vaccinations required by relevant healthcare regulations, guidelines, or their specific role within the organisation. In addition to mandatory vaccinations, AWH strongly encourage all employees to receive the COVID-19 vaccination and the seasonal influenza (flu) vaccination, as recommended by public health authorities and as a preventative measure to help ensure the safety and well‑being of patients, colleagues, and the broader community.