Revenue Officer

Council Jobs; Frankston; Híbrido; AUD 67.000 - 82.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid Working Model

Rostered Day Off

Paid Parental Leave

Paid Christmas Shutdown Leave

Free onsite parking (Civic Centre)

Employee assistance program

Descripción de la vacante

Frankston City Council is seeking a Revenue Officer to support the Revenue Services team with pension concession administration, direct debit processing and revenue-related customer enquiries. This is a temporary full-time position for 12 months.

You will bring strong customer service, organisational skills and solid computer abilities. The role offers a hybrid working model and a Band 4A salary of $74,536.73 p.a. plus super. Closing date is 12 November 2026; apply via the council Careers page.

Formación

• Experience delivering high quality customer service in a busy administrative environment.

Responsabilidades

• Administer pension concession applications and maintain accurate customer records.
• Process direct debit applications and monthly direct debit transactions.
• Manage refunds, waste service charges and adjustments in accordance with Council policies.
• Provide high quality customer service and respond to enquiries relating to rates and revenue services.
• Contribute to the efficient delivery of Revenue Services through accurate processing and effective administration.

Conocimientos

Customer service

Administrative

Communication

Organisation

Problem solving

Herramientas

Microsoft Office

Descripción del empleo

Frankston City Council is located on the eastern shores of Port Phillip Bay where the beach meets with the natural landscapes of the Mornington Peninsula. We are a diverse community that provides a vibrant lifestyle along with a growing economic and arts sector.

Our leadership team is committed to building an engaged and collaborative culture where innovation and being future focused are the norm. If you want to help shape the future of Frankston, now is the time to join our team!

About the position

Council’s Revenue Services team is looking for a Revenue Officer who will be responsible for assisting with the delivery of the day to day functions and requirements of the Revenue Services team in order to ensure that organisational deadlines are met.

The main responsibilities will include:

• Administer pension concession applications and maintain accurate customer records;
• Process direct debit applications and monthly direct debit transactions;
• Manage refunds, waste service charges and adjustments in accordance with Council policies;
• Provide high quality customer service and respond to enquiries relating to rates and revenue services; and
• Contribute to the efficient delivery of Revenue Services through accurate processing and effective administration.

This is a temporary full-time position for 12 months.

About you

As the successful candidate you will have:

• Experience delivering high quality customer service in a busy administrative environment.
• Strong written and verbal communication skills, with the ability to respond professionally to a range of customer enquiries;
• Proven organisational skills, with the ability to manage competing priorities and maintain a high level of accuracy and attention to detail;
• The ability to work effectively both independently and as part of a collaborative team; and
• Sound administrative and computer skills, with a proactive approach to problem solving and continuous improvement.

Benefits of working at Frankston City Council

Be part of a workplace that is looking to transform the way that we work and build on our values “Kinder, Fairer, Smarter”. As an employee, you will have access to benefits such as:

• Hybrid Working Model
• Rostered Day Off (Full time roles only)
• Access to professional and career development opportunities
• Purchased leave
• Paid Parental leave
• Paid Christmas Shut Down Leave
• Free onsite parking (Civic Centre)
• Employee assistance program
• Salary sacrifice gym membership at Peninsula Aquatic Recreation Centre.

This position is a Band 4A currently remunerated at $74,536.73 per annum, plus superannuation. Overtime will also be paid as required.

If you would like to learn more about this opportunity or have any questions, please contact Rebecca Bradley on (03) 9784 1*** or ***************@frankston.vic.gov.au

The position description for this role can be found on the Frankston City Council Careers page.

The closing date for applications to this role is Thursday, 12 November 2026 at 11:55pm.

Culture at Frankston City Council

Frankston City Council respectfully acknowledges the traditional owners, the Bunurong people, as the custodians of the land on which we live and work and their Elders past and present.

Council is committed to building a culture that values diversity and promotes a workplace that welcomes and includes the unique contributions of all people. We encourage applications from individuals of all ages, backgrounds and identities. As well as applicants who identify as being Aboriginal and Torres Strait Islander, are culturally diverse, LGBTQIA+ or who have a disability to apply.

We encourage you to talk to us about any adjustments or additional support you may require during the recruitment process, as well as how this role can be flexible for you.

Child Safety

Frankston City Council is a Child Safe Organisation and has a zero tolerance for child abuse. Council is committed to creating and maintaining a child safe environment where all children are valued and protected from harm and abuse and will promote a whole of community approach to keeping children safe.

At Frankston City Council, protecting children and preventing child abuse is embedded in the everyday thinking and practice of all councillors, employees, contractors and volunteers. Please refer to the Child Safety and Wellbeing Policy located on the Frankston City Council website on the Child Safety Page as this will be referred to in an interview.

Pre-Employment Information

You will need to provide evidence of your right to work in Australia, certified copies of your qualifications, a current Driver Licence and Working with Children Check. You must also be willing to provide a Pre-Employment Health Declaration and undertake a National Police Record Check.