Reunification Intake and Assessment Caseworker

Link-Up (NSW) Aboriginal Corporation; Sydney; On-site; AUD 39,000 - 52,000; Part time

Job summary

Link-Up (NSW) Aboriginal Corporation invites applications for a part-time Reunification Intake and Assessment Caseworker in Ropes Crossing, NSW. You will support clients from initial enquiry through the reunification intake and assessment process, coordinating with the Reunification Team Leader, Manager, researchers and counsellors.

The role requires cultural sensitivity, confidentiality and trauma-informed practice, with duties including gathering records, reviewing documentation and liaising

Qualifications

• Knowledge of Aboriginal cultures, communities and past government policies.
• Understanding of the Stolen Generations and intergenerational trauma.
• Experience in client intake, casework or community services.
• Strong interpersonal and communication skills.
• Current NSW Driver Licence and ability to obtain Working with Children Check.

Responsibilities

• Act as a key contact for new and pending Reunification clients.
• Provide culturally safe, trauma‑informed support during intake.
• Explain Link-Up's Reunification Program and application steps.
• Assist clients to complete applications and gather documentation.
• Review incoming applications and identify missing information.
• Maintain regular communication on application progress.
• Support triage by identifying priority matters with team.
• Request and review records to establish removal, Aboriginality and family history.

Skills

Cultural safety

Trauma-informed

Interpersonal skills

Communication

Administrative skills

Attention to detail

Job description

Reunification Intake and Assessment Caseworker

Link-Up (NSW) Aboriginal Corporation – Ropes Crossing NSW

As the Part-time (21 hours per week) Reunification Intake and Assessment Caseworker, you will support clients from their initial enquiry through the Reunification intake and assessment process. You will respond to enquiries, provide application information and assistance, review incoming applications and supporting documentation and maintain regular communication with clients while their application is being assessed. You will work closely with the Reunification Team Leader, Manager, Researchers and Counsellors to assess applications, identify priority matters and support clients to progress appropriately through the triage and Reunification process. An important component of the position involves requesting and reviewing historical records and information from government and non-government agencies to assist in establishing removal, Aboriginality, family connections and eligibility for Link-Up's Reunification services. This role requires a high level of professionalism, cultural sensitivity, confidentiality and the ability to work in a trauma-informed manner with people who may be experiencing complex grief, trauma and family separation.

Key responsibilities

Act as a key point of contact for new and pending Reunification clients, responding to enquiries received by telephone, email, in person and through community engagement activities.

Provide culturally safe, trauma-informed and client-centred support throughout the intake and application process.

Provide information about Link-Up's Reunification Program, eligibility requirements and the application process.

Send application packs and assist clients to complete applications and provide the required supporting documentation.

Receive, review and assess incoming applications, identifying missing information and following up with clients where required.

Maintain regular and appropriate communication with pending clients regarding the progress of their application.

Assess applications against established eligibility, intake and prioritisation criteria.

Identify applications requiring priority consideration and work with the Team Leader and Manager to appropriately manage the triage process.

Prepare and submit applications and requests to government and non-government agencies to obtain records and evidence relating to removal, Aboriginality and family history.

Review historical records and information received from agencies to assist in establishing family connections and client eligibility.

About you

Demonstrated knowledge and understanding of Aboriginal cultures, communities and the impacts of past government policies and practices on Aboriginal people, families and communities.

An understanding of the Stolen Generations, intergenerational trauma and the emotional and cultural complexities associated with family tracing and reunification.

Experience working with Aboriginal people, families and/or communities in a culturally safe and respectful manner.

Experience in client intake, casework, community services, family support, family history research or a related area.

Strong interpersonal and communication skills with the ability to build rapport and trusted relationships with clients.

The ability to engage sensitively with clients who may be experiencing trauma, grief, loss, family separation or disconnection from culture and Country.

Strong administrative and organisational skills with excellent attention to detail.

Sound computer literacy and the ability to accurately maintain electronic client records and documentation.

Current NSW Driver Licence.

Working with Children Check, or ability to obtain prior to commencement.

About us

Link-Up (NSW) Aboriginal Corporation assists eligible Aboriginal people who have been directly affected by past government policies and practices, including separation from family and culture through forced removal, fostering, adoption or institutionalisation. Link-Up supports the healing journeys of Stolen Generations Survivors and their descendants by providing professional, culturally sensitive and confidential family tracing, reunification and Social, Emotional and Wellbeing services.

Meaningful work that makes a genuine difference.

A supportive and culturally safe workplace.

The opportunity to work alongside experienced Reunification, research and counselling professionals.

Employee Assistance Program.

Opportunities to strengthen your knowledge of family tracing, historical records and Reunification practice.

A collaborative team committed to culturally safe and respectful client care.