Returns & Inventory Control Coordinator

Lo & Co Interiors; Sydney; On-site; AUD 65,000 - 90,000; Full time

Job summary

Lo & Co Interiors is seeking a Returns & Inventory Administration Coordinator to own the returns process from confirmation to stock reconciliation and credit resolution. The role sits at the intersection of Sales, Operations and Finance, ensuring correct authorisation, channel- and warehouse-appropriate pathways, and accurate inventory records across locations.

Based at our Norwood head office, the role collaborates with the Returns Officer at Kilkenny Warehouse and the United States 3PL,

Qualifications

• 2+ years in returns, inventory, customer service, or accounts receivable.
• Experience managing processes across multiple sales channels and/or warehouse or 3PL arrangements is highly regarded.
• Working knowledge of inventory and returns systems, ideally Cin7 and ReturnsGo.
• Familiarity with ecommerce and accounting platforms, Shopify and Xero experience an advantage.
• Understanding of basic accounting and reconciliation principles, comfortable working with credit notes, deposits, and payment methods.

Responsibilities

• Receive confirmed return cases handed over from the Sales team once the customer has been contacted.
• Assess each return against company policy, sales channel (direct to retail, wholesale and B2B, or reseller), product condition, and contractual terms.
• Issue the Return Merchandise Authorisation (RMA) and determine the correct returns pathway for that channel and warehouse.
• Communicate the outcome and next steps back to Sales, and directly to the customer where required, including firm but courteous responses to disputed or out of policy requests.
• Escalate high value, unusual, or contentious cases to Sales, Operations, or Finance as appropriate.
• Direct the Kilkenny based Returns Processor, or the relevant 3PL contact, on receiving, condition grading, and stock movements for each return.
• Maintain accurate, channel and warehouse specific returns workflows, given the number of sales channels and the split between the Kilkenny warehouse and 3PL fulfilment.
• Ensure all stock movements are recorded correctly in Cin7 regardless of which warehouse or 3PL physically handled the item.
• Confirm returned stock has been received and graded before any credit note is finalised, flagging discrepancies to the relevant warehouse contact and to Operations.
• Process credit notes and refunds across Shopify, Cin7, ReturnsGo, and Xero as applicable, ensuring refunds are issued to the correct original payment method and in line with platform and contractual constraints.

Skills

Attention to detail

Cross-functional collaboration

Clear communicator

Ability to work under pressure

Tools

Cin7

ReturnsGo

Shopify

Xero

3PL systems

Job description

Lo & Co Interiors is seeking a Returns & Inventory Administration Coordinator to own the returns process from confirmation to stock reconciliation and credit resolution. The role sits at the intersection of Sales, Operations and Finance, ensuring correct authorisation, channel- and warehouse-appropriate pathways, and accurate inventory records across locations.

Based at our Norwood head office, the role collaborates with the Returns Officer at Kilkenny Warehouse and the United States 3PL,