Return to Work Specialist

Gallagher Bassett; Melbourne; Hybrid; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Hybrid work arrangements

Paid parental leave

Reproductive leave

Wellness programs

Retail discounts

Birthday leave

Job summary

Gallagher Bassett in Melbourne is seeking a Return to Work Specialist to partner with injured workers, employers and claims teams to develop practical recovery strategies that improve recovery and work capacity.

You’ll manage complex claims, identify biopsychosocial barriers, coach colleagues on best practice, and conduct workplace visits to support sustainable outcomes. Hybrid work options and comprehensive benefits are on offer.

Qualifications

• Experience in occupational rehabilitation or injury management is preferred.
• Strong stakeholder management and communication skills.
• Ability to influence and coach teams on recovery best practices.

Responsibilities

• Provide expert recovery and return-to-work guidance across a portfolio of claims.
• Manage a portfolio of complex and high-risk claims.
• Support Case Managers with strategy and claim conferencing.
• Identify biopsychosocial barriers impacting recovery and work capacity.
• Drive sustainable return-to-work outcomes and conduct workplace visits as needed.
• Build relationships with injured workers, employers, practitioners and stakeholders.

Skills

Stakeholder management

Communication skills

Coaching

Prioritisation

Education

Rehabilitation/Health discipline degree

Job description

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Overview

As a Return to Work Specialist, you'll work closely with injured workers, employers and claims professionals to develop practical recovery strategies that make a real difference.

How You’ll Make An Impact

Your responsibilities will include:

• Providing expert recovery and return-to-work guidance across a portfolio of claims
• Managing a small portfolio of complex and high-risk claims
• Supporting Case Managers with strategy and claim conferencing
• Identifying biopsychosocial barriers impacting recovery and work capacity
• Driving sustainable and meaningful return-to-work outcomes
• Conducting virtual and face-to-face workplace visits when required
• Building strong relationships with injured workers, employers, treating practitioners and internal stakeholders
• Providing coaching and leadership on recovery and return-to-work best practice within the team
• Supporting the management of both physical and psychological injury claims

About You

We’re keen to hear from professionals with experience in Occupational Rehabilitation, Injury Management, Return to Work Coordination, Workers Compensation, Rehabilitation Counselling or Workplace Rehabilitation.

You will also possess:

• Strong stakeholder management and communication skills
• A passion for helping people achieve positive recovery outcomes
• The ability to influence, coach and develop practical solutions
• Experience managing competing priorities in a fast-paced environment
• Tertiary qualifications in a relevant health, rehabilitation or allied health discipline (highly regarded)

Workers Compensation claims experience is preferred, but not essential for candidates with transferable occupational rehabilitation or injury management experience.

What we can offer you

• Attractive remuneration packaging and hybrid work arrangements, including Work from Home opportunities.
• Paid Parental Leave to support your family life.
• Reproductive leave.
• A friendly, collaborative, and supportive working environment.
• Opportunities for ongoing education and development, as well as genuine career progression.
• Corporate health insurance discounts, fitness passport, wellness programs, and additional purchased annual leave options.
• Discounts and cash-back offers from hundreds of retailers.
• Birthday leave – take a day off during your birthday month as a gift from GB!

Ready for Something Different?

If you're ready to move into a role where you can genuinely influence recovery outcomes, build deeper stakeholder relationships, and access broader long-term career opportunities, we'd love to hear from you.

To be considered for this opportunity, you must have the right to live and work in Australia at the time of application. Agency applications will not be considered.

Gallagher Bassett is a proud to be Equal Opportunity Employer. We value inclusion and diversity and are committed to providing reasonable adjustments throughout the recruitment process.

Compensation And Benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)