Injury Management Specialist - NSW Workers Compensation

Arthur J. Gallagher & Co.; New South Wales; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Career development

Collaborative culture

Global reach

Job summary

Gallagher Bassett, part of Arthur J Gallagher & Co, is seeking an Injury Management Specialist at our Parramatta branch in Australia. You’ll support claims teams with injury management strategies and work closely with providers and clients to drive outcomes.

The role suits allied health professionals with workers' compensation experience, a coaching mindset, and strong communications, time management, and teamwork.

Qualifications

• Injury Management Specialist experience in insurer settings (e.g. workers comp, CTP).
• Allied health qualifications (exercise physiology, physiotherapy, nursing, etc.).
• Strong coaching ability and approachable attitude.
• Excellent time management and organisational skills.
• Highly developed communication skills across levels; strategic and collaborative mindset.
• Team-oriented with a resilient attitude.

Responsibilities

• Support claims teams with injury management activities and recovery planning.
• Provide coaching to Claims teams on best practices and training.
• Collaborate with Claims teams and broader IMS functions.
• Contribute to operational projects and business initiatives.

Skills

Injury management experience

Coaching ability

Time management

Communication skills

Strategic mindset

Team collaboration

Resilience

Education

Allied health degree

Job description

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Overview

About us

Gallagher Bassett (GB) is Australia and New Zealand’s premier third party claims administrator. We manage claims on behalf of insurers, brokers, government bodies and self-insured organisations. We are part of the leading global risk management and insurance group Arthur J Gallagher & Co.

Life at GB is an adventure - often fast paced, unpredictable, challenging and deeply rewarding. It is social and engaging, with our unique and positive culture underpinned by The Gallagher Way – values lived daily by our people.

In addition to flexible working options, we also offer supportive learning and career pathways and provide ongoing access to training and career development. We invest in our people through strong succession planning and have a number of mentoring and training programs available.

The Opportunity

There are some great things happening at GB as we continue through a period of exciting period of transformation and change, including the introduction of dedicated specialist hubs within our claims functions that are truly unique to the market and our service offerings to injured workers and clients alike. And, we want YOU to be a part of it all!

We are excited to announce a brand new Injury Management Specialist opportunity, commencing ASAP at our Parramatta branch, offering you the work-life balance you earn! Reporting to the Team Manager, you will join a collaborative team of claims staff and a broader IMS community of practiCE, who provide advice, quality assurance and coaching to our case management teams, and contribute to our best practice injury management support.

This is a unique opportunity to bring your allied health qualifications and personal injury claims experience to a truly rewarding role.

How you'll make an impact

• Support claims teams across injury management activities, including treatment and recovery strategies, injury management planning, treatment provider liaison, etc;
• Provide coaching to Claims teams around best-practice injury management, feedback and training;
• Collaborate with Claims teams and broader specialist functions;
• Participate in a range of operational projects and business initiatives.

About you

Qualifications

• Previous experience as an Injury Management Specialist within an insurer setting, including workers compensation, CTP, etc;
• Tertiary qualifications in allied health, such as exercise physiology, physiotherapy, nursing, etc;
• Strong coaching ability, with an approachable attitude;
• Exceptional time management and organisational skills;
• Highly developed communication skills, with the ability to engage at all levels of organisation;
• A strategic mindset and approach to work;
• A strong sense of team and collaboration;
• A resilient attitude.

To be considered for this opportunity you must have right to live and work in Australia when applying.

Agency applicants will not be considered for this position.

Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself.For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)