Return to Work Coordinator

Hamilton Island Enterprises; Hamilton Island; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Live-on-island accommodation

Discounts on dining, island activities

Job summary

Hamilton Island Enterprises on Hamilton Island, QLD, seeks a proactive Return to Work Coordinator to lead our injury management and workers’ compensation portfolio. You will coordinate plans, support claims, and partner with managers, medical practitioners, insurers and internal teams for safe outcomes.

The role reports to the Human Resources Manager within a diverse resort operation, offering on-island work, collaboration with a multi-disciplinary team and a focus on wellbeing and recovery.

Qualifications

• Three to five years’ experience within Human Resources, Workplace Health and Safety, counselling or a related field.
• At least three years’ experience managing end-to-end workers’ compensation claims and injury management.
• Experience supporting both work-related and non-work-related injuries or illnesses.
• Strong knowledge of injury management, suitable duties and return-to-work practices.
• Ability to interpret and apply relevant workers’ compensation legislation and regulatory requirements.
• Strong organisation, case management and documentation skills.

Responsibilities

• Coordinate end-to-end injury management and workers’ compensation claims from commencement through to resolution.
• Lead return-to-work processes for employees with work-related injuries or illnesses.
• Develop, implement and monitor suitable duties and return-to-work plans in consultation with treating practitioners, managers and the WHS team.
• Coordinate early-intervention programs, rehabilitation services and recovery-at-work initiatives.
• Liaise with healthcare providers, insurers, rehabilitation providers and internal stakeholders to maintain coordinated case management.
• Provide practical advice to managers on injury prevention, early intervention, suitable duties and claims management.

Skills

Empathy

Resilience

Sound judgement

Confidentiality

Professionalism

Organisation

Education

RTW Coordinator cert

Tools

Microsoft Office

Job description

Hamilton Island Enterprises – Hamilton Island QLD

3d ago , from Hamilton Island Enterprises

RETURN TO WORK COORDINATOR – Hamilton Island

Hamilton Island is seeking a proactive and dedicated Return to Work Coordinator to lead the delivery of our injury management and workers’ compensation portfolio.

Reporting to the Human Resources Manager, you will support the health, wellbeing and recovery of our employees by coordinating injury management processes, developing effective return-to-work plans and ensuring compliance with relevant legislation and regulatory requirements.

This is an opportunity to make a meaningful difference across a diverse, multi-industry resort operation while working closely with leaders, healthcare providers, insurers and our broader People Division.

Why you’ll love working with us

• Make a meaningful impact – support the recovery, wellbeing and successful return to work of employees across a diverse range of roles
• Work across a unique operation – manage cases spanning hospitality, aviation, marine, trades, logistics and corporate environments
• Join a supportive team – work alongside a collaborative People Division that celebrates success and lives our values
• Live the island lifestyle – enjoy a live-on-island opportunity with subsidised sole-use accommodation
• Access exclusive benefits – receive discounts on dining, island activities, health and travel insurance, plus Family & Friends rates

Your Role

As Return to Work Coordinator, you will manage workplace injury and illness cases from initial notification through to recovery and resolution. You’ll coordinate suitable duties and return-to-work plans, support workers’ compensation claims and partner with managers, medical practitioners, insurers and internal teams to achieve safe, sustainable outcomes for our employees.

Where you’ll make an impact

• Coordinate end-to-end injury management and workers’ compensation claims from commencement through to resolution
• Lead return-to-work processes for employees with work-related injuries or illnesses
• Develop, implement and monitor suitable duties and return-to-work plans in consultation with treating practitioners, managers and the WHS team
• Coordinate early-intervention programs, rehabilitation services and recovery-at-work initiatives
• Support employees managing both work-related and non-work-related injuries or illnesses
• Liaise with healthcare providers, insurers, rehabilitation providers and internal stakeholders to maintain coordinated case management
• Ensure injury management and workers’ compensation practices comply with relevant legislation and regulatory requirements
• Provide practical advice to managers on injury prevention, early intervention, suitable duties and claims management
• Partner with HR Business Partners, WHS, Recruitment, Staff Accommodation, Learning and Development and operational teams to provide coordinated employee support
• Coordinate Employee Assistance Program services and employee health-monitoring initiatives
• Conduct welfare checks and departmental visits to identify employees or areas requiring additional support
• Maintain accurate, confidential case records, documentation and reporting
• Identify opportunities to strengthen injury prevention, employee wellbeing and return-to-work outcomes

What we’re looking for

You are an experienced return-to-work or injury management professional who approaches every case with empathy, resilience and sound judgement.

You communicate confidently with employees, managers, healthcare professionals and insurers and can manage sensitive or complex matters with professionalism and discretion. Organised and proactive, you understand the importance of early intervention, clear communication and practical recovery plans that support both the employee and the workplace.

To be successful, you’ll need

• Three to five years’ experience within Human Resources, Workplace Health and Safety, counselling or a related field
• At least three years’ experience managing end-to-end workers’ compensation claims and injury management
• Experience supporting both work-related and non-work-related injuries or illnesses
• Strong knowledge of injury management, suitable duties and return-to-work practices
• The ability to interpret and apply relevant workers’ compensation legislation and regulatory requirements
• Strong communication and relationship-management skills, with the ability to engage effectively across all levels of the organisation
• A high level of confidentiality, resilience and sound judgement
• Strong organisation, case management and documentation skills
• Intermediate proficiency in Microsoft Office
• Return to Work Coordinator certification for Queensland and New South Wales would be highly regarded

About Hamilton Island

Our mission is to share the wonder of Hamilton Island with the world by creating wonder-filled experiences for our guests, employees and community.

Every team member plays a role in shaping those experiences—making Hamilton Island not just a great place to visit, but a great place to work.

A little island can do wonders—make your next career move one to remember!