Return-to-Work Catalyst

Iss Property Services P/L; Port Macquarie; On-site; AUD 90,000 - 110,000; Full time

Job summary

ISS is seeking a Return to Work specialist to coordinate injury management and sustainable RTW strategies across Sydney and NSW North Coast. This role connects injured employees with managers, the Injury Assist team, providers and insurers, translating capacity into practical RTW plans and workplace adjustments.

Some travel will be required to focus areas. The successful candidate will bring RTW coordination training, strong case management and stakeholder management skills, with knowledge of

Qualifications

• Relevant RTW Coordinator training or accreditation
• Knowledge around NSW workers compensation and privacy obligations
• Strong case coordination
• Strong stakeholder management capability
• Sound judgement
• Proven organisational and reporting skills

Responsibilities

• Coordinate injury management and recovery-at-work activities from initial notification through to sustainable return to work.
• Develop, implement and review RTW plans aligned with certified capacity, workplace requirements and recovery goals.
• Maintain regular, respectful communication with injured employees and address barriers to recovery.
• Coach managers on suitable duties, workplace adjustments, communication and injury-management obligations.
• Coordinate stakeholder actions while clearly distinguishing the responsibilities of the worker, manager, RTW Coordinator and insurer.
• Maintain confidential, accurate and auditable records and ensure legislative, contractual and organisational compliance.
• Monitor KPIs, claim trends, provider performance and recurring barriers to identify improvement opportunities.
• Support audits, governance reporting, injury prevention and manager capability-building initiatives.

Skills

RTW coordination

Stakeholder management

Judgement

Reporting skills

Organisational skills

NSW workers' comp knowledge

Job description

ISS is seeking a Return to Work specialist to coordinate injury management and sustainable RTW strategies across Sydney and NSW North Coast. This role connects injured employees with managers, the Injury Assist team, providers and insurers, translating capacity into practical RTW plans and workplace adjustments.

Some travel will be required to focus areas. The successful candidate will bring RTW coordination training, strong case management and stakeholder management skills, with knowledge of