Retirement Living: Customer Service & Sales Specialist

Uniting NSW & ACT; Parramatta; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Not-for-profit salary packaging

U rewards program

Fitness Passport discounts

Professional growth opportunities

Purchase of additional leave

Job summary

Uniting NSW.ACT is seeking a Customer Service Sales Specialist for Retirement Living in Parramatta. You will be the first contact for prospective residents, handling enquiries across channels and guiding them through retirement living options.

You will collaborate with Sales Specialists and Marketing to convert enquiries into qualified leads and sales. You’ll respond promptly, maintain accurate CRM records, book inspections and support face-to-face discussions at sales displays and villages.

Qualifications

• Demonstrated sales experience across multiple channels (in person, phone, digital).
• Warm, empathetic communication with customers from diverse backgrounds.
• Strong English communication, presentation and negotiation skills.
• Ability to work independently and collaboratively in a team.

Responsibilities

• Respond to enquiries via phone, email, chat and social media with accurate information.
• Identify opportunities to generate qualified leads and sales for Retirement Living developments.
• Manage enquiries, appointments and lead data in the CRM; keep records up to date.
• Book inspections and support Sales Specialists with customer appointments and discussions.
• Provide onsite support at displays, offices and villages to create a welcoming experience.
• Attend and host events, open days and purchaser events with the team.
• Maintain waitlists and nurture prospective customers until opportunities arise.
• Support wider team with Retirement Living sales activities as needed.
• Identify and suggest improvements to customer service and sales processes.

Skills

Sales experience

Customer engagement

CRM usage

Time management

Communication

Tools

Microsoft Dynamics 365 CRM

Job description

Uniting NSW.ACT is seeking a Customer Service Sales Specialist for Retirement Living in Parramatta. You will be the first contact for prospective residents, handling enquiries across channels and guiding them through retirement living options.

You will collaborate with Sales Specialists and Marketing to convert enquiries into qualified leads and sales. You’ll respond promptly, maintain accurate CRM records, book inspections and support face-to-face discussions at sales displays and villages.