Retail Team Member: Customer-First Experience

Universal Store; City of Melbourne; Hybrid; AUD 50,000 - 60,000; Part time

Job summary

Universal Store is seeking passionate, customer-focused team members to join our Melbourne store.

If you love working with people in a fast-paced retail environment and are driven by delivering exceptional service, we want to hear from you. This role provides ongoing training, a supportive team culture, and clear opportunities to grow your retail career within the business.

Join a dynamic brand that values care for everyone, here to help, and making it work as part of a high‑performing team.

Qualifications

• Previous retail experience, ideally in fashion or customer-focused environments.
• Strong passion for customer service and sales.
• Warm, enthusiastic personality with excellent communication skills.
• Ability to build rapport quickly and confidently with customers.
• Flexible, reliable, and adaptable to change.
• A proactive attitude with a willingness to go above and beyond.

Responsibilities

• Deliver exceptional customer service and create memorable in-store experiences.
• Build strong relationships with customers and develop a loyal client base.
• Contribute to achieving sales targets and store performance.
• Support day-to-day store operations, from stock room to shop floor.
• Maintain visual merchandising standards and store presentation.
• Work collaboratively as part of a positive and high-performing team.

Skills

Retail experience

Customer service

Communication skills

Rapport building

Flexibility

Proactivity

Job description

Universal Store is seeking passionate, customer-focused team members to join our Melbourne store.

If you love working with people in a fast-paced retail environment and are driven by delivering exceptional service, we want to hear from you. This role provides ongoing training, a supportive team culture, and clear opportunities to grow your retail career within the business.

Join a dynamic brand that values care for everyone, here to help, and making it work as part of a high‑performing team.