Retail Supervisor - Bottleshop

TH HOSPITALITY SERVICES; Kingscliff; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Discounts on products and services

Flexible work arrangements

Comprehensive training and development

Job summary

Kingscliff Cellars in Kingscliff, NSW is seeking a Retail Supervisor to lead daily operations and drive sales performance. This full-time role requires liquor/bottleshop experience and prior supervisory tenure.

You will supervise staff, manage cash and stock, and uphold high standards of customer service, merchandising, and store presentation in a fast-paced environment.

Qualifications

• Liquor/bottleshop experience essential.
• 1 year minimum experience in a retail supervisory role.
• Strong customer service orientation and ability to motivate a team.
• Excellent communication and interpersonal skills.
• Proficient in handling cash and financial transactions.
• Familiarity with inventory management and stock control processes.

Responsibilities

• Supervising a team to ensure excellent customer service and sales results.
• Inventory management including stock receiving and display.
• Handling cash and end-of-day reconciliations.
• Ensuring store cleanliness, organisation, and visual merchandising.
• Assisting customers with product selection, processing purchases, and returns/exchanges.

Skills

Liquor/Bottleshop experience

Retail supervisory experience

Customer service

Cash handling

Inventory management

Job description

This is not a general retail position. I'd like you to know that previous liquor/bottleshop experience is essential.

As a Retail Supervisor at Kingscliff Cellars, you will play a vital role in the day-to-day operations of our retail store in Kingscliff, NSW. This full-time position will see you supervising and motivating a team to deliver exceptional customer service and drive sales performance.

What you'll be doing

Supervising a team to ensure excellent customer service and sales results

Inventory, including stock receiving and display

Handling cash and financial transactions, including end-of-day reconciliations

Ensuring the store maintains high standards of cleanliness, organisation, and visual merchandising

Assisting customers with product selection, processing purchases, and handling returns and exchanges.

What we're looking for

Minimum 1 year of experience in a retail supervisory role

Strong customer service orientation and the ability to motivate a team

Excellent communication and interpersonal skills

Proficient in handling cash and financial transactions

Familiarity with inventory management and stock control processes

Adaptable and able to thrive in a fast-paced, customer-centric environment

A passion for the retail industry and a commitment to delivering an exceptional customer experience

What we offer

At Kingscliff Cellars, we are committed to providing our employees with a supportive and rewarding work environment. In addition to a competitive salary, you will enjoy access to a range of benefits, including:

Join a growing business with real opportunities for advancement. Taphouse Retail is expanding, with a new venue underway in the Tweed, and we’re considering applicants across all experience levels.

Flexible work arrangements to support a healthy work-life balance

Comprehensive training and ongoing professional development

Discounts on our products and services

A collaborative and inclusive team culture