Retail Supervisor

Hotel-Metropole-Proserpine; Proserpine; On-site; AUD 55,000 - 75,000; Full time

Job summary

Hotel Metropole in Proserpine is seeking a driven Retail Supervisor to lead our bottle shop operations across onsite and offsite locations. You will oversee daily duties, support a team, and ensure a welcoming shopping experience for locals and visitors.

The role emphasizes stock control, merchandising, customer service excellence, and compliance with liquor rules. RSA is mandatory, and flexibility for evenings and weekends is required.

Qualifications

• Must hold RSA (Responsible Service of Alcohol).
• Relevant retail or hospitality supervisory experience.
• Ability to lead a team and deliver excellent customer service.

Responsibilities

• Oversee daily operations, stock control, merchandising, and customer service.
• Mentor and lead retail staff, providing guidance and training.
• Enhance customer experience and resolve issues.
• Monitor stock levels, place orders, ensure shelves are well-stocked.
• Drive sales through promotions and offer execution.
• Ensure compliance with liquor licensing regulations and safety guidelines.

Skills

Leadership

Customer service

Stock management

Merchandising

Communication

Job description

Job Description

ABOUT US

Hotel Metropole is seeking a driven and high-performing Retail Supervisor to help lead our portfolio of bottleshops in the thriving regional town of Proserpine. This is an exciting opportunity to take ownership of multiple retail brands across both onsite and offsite locations. Located just minutes from Airlie Beach, you'll enjoy the lifestyle benefits of one of Queensland's most sought-after regions while advancing your leadership career with an emerging hospitality group.

ABOUT US

Hotel Metropole operates a dynamic multi-site retail liquor network across three outlets – Cheers Liquor Barn, Drive Through, and Cheers Bottle Shop at Fresh Fields Shopping Centre. Collectively, these high-performing, community-driven outlets provide a comprehensive range of beer, wine, and spirits. They uphold strong retail standards while delivering outstanding service to both locals and visitors seven days a week.

THE ROLE

As Assistant Supervisor, you'll be instrumental in ensuring our bottle shop runs smoothly, efficiently, and with a focus on customer satisfaction. This role offers a great opportunity to enhance your retail and leadership skills while supporting daily operations and maintaining high standards of service.

WHAT YOU'LL DO:

• Lead and Manage: Oversee the daily operations, including stock control, merchandising, and customer service, ensuring everything runs smoothly.
• Support and Mentor: Help lead a team of retail staff, providing guidance, motivation, and training to help them achieve their best.
• Enhance Customer Experience: Deliver excellent customer service, resolve issues, and create a welcoming shopping environment for all customers.
• Inventory and Stock Management: Monitor stock levels, manage orders, and ensure that shelves are well-stocked and products are priced correctly.
• Sales and Promotions: Implement strategies to drive sales and promote special offers, ensuring maximum profitability.
• Compliance and Safety: Ensure adherence to all relevant liquor licensing regulations and health & safety guidelines, keeping the store safe for both customers and staff.

WHY YOU'LL LOVE WORKING WITH US:

• Growth Opportunities: We are committed to developing our staff and offer career progression and training to help you grow in retail and leadership roles.
• Team-Oriented Culture: You'll be part of a collaborative and supportive team where your ideas are valued and your contributions are recognized.
• Community-Focused: Enjoy working in Mount Isa, a vibrant and close-knit regional town with a strong sense of community.
• Recognition and Rewards: We celebrate success and offer incentives and rewards for great performance.
• Competitive Salary: Enjoy a competitive salary package and the opportunity to grow within a respected local business.

MANDATORY REQUIREMENTS:

• RSA (Responsible Service of Alcohol): Required to ensure safe and responsible alcohol service in the store.

WHAT WE'RE LOOKING FOR:

• A natural leader with the ability to motivate and inspire a team.
• A passion for delivering exceptional service and exceeding customer expectations.
• Quick-thinking and resourceful, able to address challenges and resolve issues efficiently.
• Collaborative and willing to pitch in wherever needed to ensure store success.
• Proven experience in a similar role with a focus on customer service and operational efficiency.
• Ability to communicate effectively with both customers and team members.
• Strong organisational and time-management skills to handle stock management and store operations.
• Flexibility with availability, willingness to work evenings, weekends, and public holidays as needed.