Retail Supervisor

Morayfieldshoppingcentre; Morayfield; On-site; AUD 52,000 - 68,000; Full time

Benefits offered by this job

40% team member discount

Employee Assistance Program

Gym membership discounts

Discounts on partner products

Team events and celebrations

Job summary

City Beach Morayfield is seeking a Retail Supervisor to support the store leadership team and oversee daily operations, delivering an exceptional customer experience through product knowledge and service.

The role requires at least 1 year in customer service, a passion for fast-paced retail, and a proactive, personable approach to leading a team and achieving KPIs.

Qualifications

• Minimum 1 year experience in a customer-service role.
• Experience with the operational supervision of a store highly desirable.
• Strong focus on delivering outstanding customer service.
• Ability to work in a fast-paced environment and multi-task to provide service for multiple customers.
• Energetic and enthusiastic approach to store operations and a personable approach with customers.

Responsibilities

• Reinforce customer-centric experience across the store.
• Ensure the store is open and ready for customers.
• Manage stock movement to reduce shrinkage and boost sales.
• Maintain shop presentation and set up for promotions.
• Lead shifts, handle cash, and ensure store security.
• Provide feedback and training to team; report to leadership.
• Support leadership with tasks aligned to business objectives.

Skills

Customer service

Store supervision

Leadership

Communication

Job description

At City Beach, our people are at the core of what we do, both our customers and our team. All are welcome under the City Beach roof, where value is placed on individual style, teamwork, authenticity, adaptability, and a desire to exceed expectations.

We stock some of the world’s biggest brands across surf, skate, streetwear, and fashion. Our stores are a hub that connect our customers to events, influencers, and trends, allowing them to live life on their terms.

The role:

As aRetail Supervisorat ourMorayfield store, you will be responsible for supporting the store leadership team in overseeing the daily operations of our retail stores and supervising our store teams. In this role, you will lead from the front, providing an exceptional and memorable experience for our customers through your outstanding product knowledge, customer service and ability to offer solutions. You will also work with the Store and Assistant Store Manager to deliver on business objectives and key success indicators.

What you’ll be doing:

• Reinforce the customer centric nature of City Beach by providing a superior customer experience for each person who walks through our store.
• Ensure our stores are open and ready to be shopped by our customers
• Managing the movement of stock to reduce shrinkage and optimise sales
• Filing and tidying the shopfloor and getting the store set up for promotions and sales.
• Work closely with the store leadership team to deliver on performance objectives set for your store with respect to the retail KSIs (Sales, People, Audit & Compliance, Visual Merchandising, Wages).
• Maintain high standards of store presentation including keeping our shopfloor and stock room neat and tidy.
• Demonstrate strong product knowledge and be able to research and describe product features and benefits.
• Recommend, select, and help locate product based on customer needs or desires.
• Run shifts as required including opening and closing the store premises, cash handling and maintaining store security.
• Provide effective leadership on days where you are required to run a shift, ensuring that all store team members receive the required feedback, support, and training. Report back to the store leadership team as required.
• Support the store leadership team by assisting with the execution of assigned tasks in line with business and departmental expectations.

What we are looking for:

• Minimum 1 year experience in a customer-service role.
• Experience with the operational supervision of a store highly desirable.
• A strong focus on delivering outstanding customer service.
• Be able to work in a fast-paced environment and multi-task to provide service for multiple customers.
• An energetic and enthusiastic approach to store operations and a personable approach with customers.

The benefits:

• Enjoy a 40% team member discount for you, your friends and family to access.
• We have partnered with industry leaders to bring our team members discounts on products and memberships to keep you healthy on all fronts, including:
  • Access to a free Employee Assistance Program.
  • 15% discount on Goodlife Health Clubs and Fitness First Gyms memberships.
  • Discounts on Studio Pilates Class Passes.
  • Complimentary consultations with Westpac.
  • 7% discount on Medibank private health insurance.
  • Up to 15% off at Strike Bowling & Holey Moley.
• Beach parties ($100 – $300 gift cards up for grabs for best dressed).
• Endless succession pathways to different roles within Stores, Head Office, or Distribution Centre.
• Awesome in-store competitions and sales incentives.
• Prezzee Gift Cards for major milestones and yearly anniversary certificates.

Screening Questions

• What are your salary/hourly rate expectations?