Retail Supervisor - Castle Towers

City Beach; Sydney; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

40% team member discount

Employee Assistance Program

Discounts on health & fitness clubs

Job summary

City Beach is opening a brand-new Castle Towers store and seeks an experienced Retail Supervisor to join the leadership team and help bring the store to life from day one.

You will lead from the front, deliver exceptional customer service, maintain stock and visual standards, and drive store performance across budgets and KPI targets in a fast-paced retail environment.

Qualifications

• Experience in customer-facing retail environment.
• Ability to drive sales and manage operations to KPIs.
• Developing leadership skills with ability to motivate and coach.

Responsibilities

• Create a customer-focused culture through a supportive, development-driven environment that enhances both team and customer experiences.
• Support store operations, including stock management, shrinkage reduction, store presentation, promotions, and sales readiness.
• Collaborate with store leadership to achieve KPIs in Sales, People, Compliance, Visual Merchandising, and Wages.
• Maintain high standards of store and stockroom presentation.
• Demonstrate strong product knowledge to guide and assist customers.
• Work with leadership teams to drive store budgets and targets, contributing to results and customer satisfaction.
• Lead shifts, handling opening/closing, cash, security, and team supervision.
• Provide feedback, coaching, and training to team members, reporting outcomes to leadership.
• Ensure a safe, compliant, and positive work environment, following all WHS and company policies.
• Uphold company policies and employment standards, escalating issues to leadership as needed.

Skills

Customer-facing

Sales driven

Leadership development

Communication

Job description

Be part of something new at City Beach Castle Towers!

Our brand-new City Beach Castle Towers store opened this October, and we're looking for an experienced Retail Supervisor to join our leadership team and help bring the store to life from day one.

As a Retail Supervisor, you'll play an important role in launching the new store, working alongside the Store Manager and Assistant Store Manager to build our team culture, establish high standards and create an exceptional City Beach experience for our customers.

You'll lead from the front, inspiring and supporting the team to deliver outstanding customer service, strong product knowledge and personalised solutions for every customer. You'll also support the leadership team across daily store operations, visual presentation, stock management and achieving key business objectives.

This is more than just a leadership role — it's an opportunity to be part of the opening team and help shape the success of our brand-new Castle Towers store from day one.

What you'll be doing:

• Create a customer-focused culture through a supportive, development-driven environment that enhances both team and customer experiences.
• Support store operations, including stock management, shrinkage reduction, store presentation, promotions, and sales readiness.
• Collaborate with store leadership to achieve KPIs in Sales, People, Compliance, Visual Merchandising, and Wages.
• Maintain high standards of store and stockroom presentation.
• Demonstrate strong product knowledge to guide and assist customers.
• Work with leadership teams to drive store budgets and targets, contributing to results and customer satisfaction.
• Lead shifts, handling opening/closing, cash, security, and team supervision.
• Provide feedback, coaching, and training to team members, reporting outcomes to leadership.
• Ensure a safe, compliant, and positive work environment, following all WHS and company policies.
• Uphold company policies and employment standards, escalating issues to leadership as needed.

What we are looking for:

• Experience in a customer-facing retail, hospitality, or service environment.
• Ability to drive sales performance and manage operations to achieve targets and KPIs.
• Developing leadership skills with the ability to motivate, coach, and develop a team.
• Energetic, enthusiastic, and hands-on approach to store operations and team engagement.
• Strong communication and interpersonal skills.

The benefits:

• Enjoy a 40% team member discount for you, your friends and family to access.
• We have partnered with industry leaders to bring our team members discounts on products and memberships to keep you healthy on all fronts, including:
• Access to a free Employee Assistance Program.
• 15% discount on Goodlife Health Clubs and Fitness First Gyms memberships.
• Discounts on Studio Pilates Class Passes.
• Complimentary consultations with Westpac.
• 7% discount on Medibank private health insurance.
• Up to 15% off at Strike Bowling & Holey Moley.
• Beach parties ($100 – $300 gift cards up for grabs for best dressed).
• Endless succession pathways to different roles within Stores, Head Office, or Distribution Centre.
• Awesome in-store competitions and sales incentives.
• Prezzee Gift Cards for major milestones and yearly anniversary certificates

This role will give you the opportunity to utilise your skills, experience, and enthusiasm to help continue City Beach’s growth and be a key part of our Retail team.