Retail Store Manager - Orange, NSW

Sussan Corporation; Orange City Council; On-site; AUD 48,000 - 62,000; Full time

Benefits offered by this job

Team member discount

Wellness leave

Bonuses

Management training programs

Career progression

Private health insurance discount

Job summary

Sussan is seeking a Store Manager to drive sales, lead daily operations and deliver an engaging in-store experience. You will inspire and develop your team, foster a positive culture and ensure operational excellence across stock management, visual merchandising and compliance.

You will manage a high-performing team, handle payroll, rosters and store administration while upholding brand standards. The role offers a rotating full-time roster, strong earning potential with penalties for late

Qualifications

• Confident retail leader with previous management experience.
• Strong communication skills and customer-first mindset.

Responsibilities

• Lead, mentor and develop a high-performing store team to achieve sales targets and deliver exceptional customer experiences.
• Oversee stock management practices and execute visual merchandising standards aligned with the brand direction.
• Manage store administration tasks, including payroll, banking and roster preparation.
• Recruit, onboard and train team members while fostering a positive and supportive team culture.
• Handle customer enquiries and resolve complaints in a professional and timely manner
• Ensure compliance with company policies and procedures to support smooth store operations.

Skills

Management experience

Communication skills

Customer-focused mindset

Job description

As a Store Manager, you'll play a pivotal role in driving sales performance, leading daily operations and delivering exceptional customer experiences. You'll inspire and develop your team, foster a positive store culture and ensure operational excellence across stock management, visual merchandising and compliance.

We're looking for a confident retail leader with previous management experience, strong communication skills and a customer-first mindset. You'll thrive in a fast-paced environment, lead by example and know how to motivate a team to achieve results while creating an engaging in-store experience.

In this role you will:

• Lead, mentor and develop a high-performing store team to achieve sales targets and deliver exceptional customer experiences.
• Oversee stock management practices and execute visual merchandising standards aligned with the brand direction.
• Manage store administration tasks, including payroll, banking and roster preparation.
• Recruit, onboard and train team members while fostering a positive and supportive team culture.
• Handle customer enquiries and resolve complaints in a professional and timely manner
• Ensure compliance with company policies and procedures to support smooth store operations.

What we offer:

• Healthy work-life balance with a rotating full-time roster, including a 3-day weekend each fortnight and no Sunday shifts.
• Hourly rate with penalties for late nights, weekends and public holiday shifts.
• 50% team member discount off Sussan Group brands |Sussan, Sportsgirl & Suzanne Grae.
• Comprehensive online learning and in-store training with your Business Manager.
• Access to Management Development Programs and career progression opportunities across The Sussan Group.
• Wellness Leave - 2 additional paid days of leave per year to focus on your health and wellbeing.
• Opportunity to earn monthly and seasonal bonuses.
• Discounted private health insurance through Medibank Private.

Why work for Sussan?

At Sussan we believe in creating a supportive and nurturing workplace that puts women and their needs first. Our team members are passionate about fashion, and we're committed to fostering an environment where our team can thrive. Here's why you should choose a career at Sussan:

• Join a Certified B Corporation and become a team member of a vibrant, purpose-driven workplace that values both innovation and impact.
• Opportunities for all team members to be involved in our impact initiatives, including our Reconciliation Action Plan (RAP).
• Participate in our long-standing community partnership program with Breast Cancer Network Australia (BCNA).
• Join a supportive team that values creativity, diversity, growth, and, most importantly, future thinking.

About Sussan

For more than 80 years, Sussan has been celebrating the spirit of Australian women, curating elegant, contemporary pieces that they love to wear, whether at work or play.

At Sussan, we strive to balance fashion with responsibility, always aiming to improve and find better ways to create the clothes that Australian women love. As part of The Sussan Group, we're proud to be a Certified B Corporation. This certification independently verifies that the Sussan Group meets high standards of performance, accountability, and transparency. This shows that we are a leader, with a future focus and we're passionate about bringing our team with us on the journey. Together, we're committed to the change that women want to see.

The Sussan Group is committed to supporting an inclusive recruitment process ensuring a fair recruitment experience. We celebrate diversity and advocate inclusion and are committed to building and fostering a diverse and accessible workplace and culture.

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