Retail Store Manager

Sportsgirl Pty Ltd; Gosford; On-site; AUD 70,000 - 110,000; Full time

Benefits offered by this job

50% team member discount off Sussan/Sp

Wellness Leave - 2 additional paidDays

Monthly and seasonal bonuses

Discounted private health insurance

Comprehensive online learning and in‑店

Career progression opportunitiesAcross

Job summary

Sportsgirl is seeking a confident Store Manager to lead daily operations, drive sales and deliver exceptional customer experiences across our Gosford location. You will inspire and develop your team, manage stock, merchandising and compliance, and partner with the leadership group to uphold brand standards.

You will thrive in a fast-paced retail environment, motivate a diverse team, handle payroll and rosters, and ensure a positive store culture with a focus on customer-first service and

Qualifications

• Previous management experience is required.
• Strong communication skills are essential.
• Customer-first mindset and a passion for delivering exceptional in-store experiences.

Responsibilities

• Lead, mentor and develop a high-performing store team to achieve sales targets and deliver exceptional customer experiences.
• Oversee stock management practices and execute visual merchandising standards aligned with the brand direction.
• Manage store administration tasks, including payroll, banking and roster preparation.
• Recruit, onboard and train team members while fostering a positive and supportive team culture.
• Handle customer enquiries and resolve complaints in a professional and timely manner.
• Ensure compliance with company policies and procedures to support smooth store operations.

Skills

Store management

People leadership

Customer service

Communication skills

Job description

As a Store Manager, you’ll play a pivotal role in driving sales performance, leading daily operations and delivering exceptional customer experiences. You’ll inspire and develop your team, foster a positive store culture and ensure operational excellence across stock management, visual merchandising and compliance.

We’re looking for a confident retail leader with previous management experience, strong communication skills and a customer-first mindset. You’ll thrive in a fast-paced environment, lead by example and know how to motivate a team to achieve results while creating an engaging in-store experience.

In this role you will:

• Lead, mentor and develop a high-performing store team to achieve sales targets and deliver exceptional customer experiences.
• Oversee stock management practices and execute visual merchandising standards aligned with the brand direction.
• Manage store administration tasks, including payroll, banking and roster preparation.
• Recruit, onboard and train team members while fostering a positive and supportive team culture.
• Handle customer enquiries and resolve complaints in a professional and timely manner
• Ensure compliance with company policies and procedures to support smooth store operations.

What we offer:

• Healthy work-life balance with a rotating full-time roster, including a 3-day weekend each fortnight and no Sunday shifts.
• Hourly rate with penalties for late nights, weekends and public holiday shifts.
• 50% team member discount off Sussan Group brands | Sportsgirl, Sussan & Suzanne Grae.
• Comprehensive online learning and in-store training with your Business Manager.
• Access to Management Development Programs and career progression opportunities across The Sussan Group.
• Wellness Leave - 2 additional paid days of leave per year to focus on your health and wellbeing.
• Opportunity to earn monthly and seasonal bonuses.
• Discounted private health insurance through Medibank Private.

What’s it like to work at Sportsgirl?

As a business, we’re committed to creating meaningful change, in measurable and transparent ways. By listening to and representing our community, we believe in the power of positivity, hope and kindness to create positive change in the world. The Sportsgirl team is here to champion our vibrant community called Generation Sportsgirl, every step of the way.

• Join a Certified B Corporation and become a member of a dynamic and purpose- driven Company.
• Opportunities for all team members to be involved in our impact initiatives, including our Reconciliation Action Plan (RAP).
• Participate in our long-standing community partnership program with the National Youth Mental Health Foundation, headspace.
• Join a supportive team that values creativity, diversity and growth.

About Sportsgirl

Sportsgirl is an iconic Australian youth destination, serving fashion and beauty with purpose since 1948. Sportsgirl is more than a brand; it’s a vibrant community where creativity and self-expression thrive in a judgement-free zone.

As part of The Sussan Group, we're proud to be a Certified B Corporation™. This certification independently verifies that The Sussan Group meets high standards of performance, accountability, and transparency. Our commitment to sustainability and social impact benefits everyone—from our team to our customers, and our suppliers.

The Sussan Group is committed to supporting an inclusive recruitment process ensuring a fair recruitment experience. We celebrate diversity and advocate inclusion and are committed to building and fostering a diverse and accessible workplace and culture.

Please advise us if you need any necessary access requirements or adjustments throughout the recruitment process.