Retail Store Manager – Luxury Eyewear & Tech

OPSM; Newcastle; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Bonus program

Product allowance

Staff discounts

Volunteer opportunities

Career progression

Health insurance discounts

Employee Assistance Program

Job summary

OPSM in Newcastle is seeking a Store Manager to lead our retail team and deliver exceptional customer experiences. You’ll drive sales, coach staff through product launches, and manage daily store operations with a focus on service quality and brand standards.

You’ll empower teammates, foster inclusion, and implement changes smoothly while maintaining a high bar for performance and store presentation across OZ retail brands.

Qualifications

• Proven track record leading retail teams to meet KPIs.
• Ability to train and coach staff on new products and tech.
• Strong customer service focus and relationship building.

Responsibilities

• Lead, coach and motivate the Newcastle store team to hit sales targets.
• Guide teams through product launches and technology changes.
• Drive adoption of new products with confident, customer-focused staff.
• Oversee rostering, stock control, standards and compliance.
• Deliver exceptional customer experiences through product knowledge.
• Recruit, develop and retain a capable retail team.
• Foster a positive, inclusive store environment.

Skills

Sales leadership

Team coaching

Customer focus

Product knowledge

Change management

Job description

OPSM in Newcastle is seeking a Store Manager to lead our retail team and deliver exceptional customer experiences. You’ll drive sales, coach staff through product launches, and manage daily store operations with a focus on service quality and brand standards.

You’ll empower teammates, foster inclusion, and implement changes smoothly while maintaining a high bar for performance and store presentation across OZ retail brands.