Retail Store Manager: Inspire Teams, Elevate Customer Care

Oscar Wylee Pty; Rockhampton Regional; On-site; Confidential; Full time

Benefits offered by this job

Free glasses

Family discounts

Rockhampton store

Flexible rosters

Google Suite

Deputy

Hibob

Career growth

Job summary

Oscar Wylee Rockhampton is seeking a Store Manager to lead a team, oversee day-to-day store operations, and work closely with our Optometrists and Optical Dispensers to deliver excellent eye care and eyewear styling.

You will coach and develop your team, manage rosters and budgets, and ensure exceptional customer experiences while achieving performance goals. No optical experience is required—we’ll train you.

Qualifications

• Leadership experience in retail and coaching people.
• Experience contributing to rosters, labour planning, or store performance.
• Passion for delivering great customer experiences.
• Interest in developing decision-making, coaching, and team culture.
• No optical experience required; willing to learn eyewear retail.

Responsibilities

• Oversee store operations, compliance, and performance standards
• Support your team to reach performance goals through genuine customer care
• Manage rosters, budgets, and labour efficiency
• Provide hands-on support in-store, assisting with sales, service, and patient care
• Partner with Optometrists to ensure every customer receives an exceptional experience

Skills

Leadership

Rostering

Customer care

Team coaching

Store operations

Tools

Google Suite

Deputy

Hibob

Job description

Oscar Wylee Rockhampton is seeking a Store Manager to lead a team, oversee day-to-day store operations, and work closely with our Optometrists and Optical Dispensers to deliver excellent eye care and eyewear styling.

You will coach and develop your team, manage rosters and budgets, and ensure exceptional customer experiences while achieving performance goals. No optical experience is required—we’ll train you.