Retail Store Manager

Vasani Holdings Pty Ltd; Wollongong City Council; On-site; AUD 75,000 - 85,000; Full time

Job summary

Vasani Holdings Pty Ltd operates Pizza Hut Warrawong, a busy takeaway and delivery store in Warrawong, NSW. This full-time, permanent role manages day-to-day operations, staff, inventory and customer service to meet targets and franchise standards.

The successful candidate will oversee purchasing, promotions, and compliance with WHS and food safety requirements while maintaining high service levels in a fast-paced environment.

Qualifications

• Diploma or higher qualification required.
• At least 1 year of relevant experience in retail store management.
• Experience supervising staff in busy retail or food service.
• Sound knowledge of stock control and inventory management.
• Strong communication, organizational and problem-solving skills.
• Experience in fast-food or quick-service operations is highly regarded.

Responsibilities

• Plan and oversee daily store operations, including takeaway and delivery services.
• Manage product availability, purchasing, stock levels, inventory control and waste management.
• Monitor sales, budgets and expenses against targets.
• Recruit, roster, train, supervise and evaluate staff.
• Manage supplier relationships, stock ordering and replenishment.
• Implement promotions and sales initiatives.
• Oversee store equipment, POS systems and resolve issues.
• Maintain high customer service standards and handle complaints.
• Ensure WHS, food safety, franchise standards and company procedures.

Skills

Staff supervision

Inventory management

Customer service

Communication

Problem solving

Operational planning

Education

Diploma or higher qualification

Tools

POS systems

Inventory software

Job description

About Us

VASANI HOLDINGS PTY LTD operates Pizza Hut Warrawong, a pizza takeaway and delivery business located in Warrawong, NSW. We provide a range of pizzas, sides and other food products, with a strong focus on product quality, efficient store operations and customer satisfaction.

Position: Retail Store Manager

Employment: Full-time, Permanent

Location: Warrawong, NSW 2502

Salary Range: $75,000 - $85,000 per annum plus superannuation

Main Duties

• Plan and oversee daily store operations, including takeaway and delivery services, to ensure efficient business performance.
• Manage product availability, purchasing, stock levels, inventory control and waste management.
• Monitor sales, budgets, operating expenses and overall store performance against business targets.
• Recruit, roster, train, supervise and evaluate staff to maintain efficient operations and high service standards.
• Manage supplier relationships, stock ordering and timely replenishment of ingredients and other store supplies.
• Implement promotional activities and sales initiatives to improve business performance and customer engagement.
• Oversee store equipment, point-of-sale systems and coordinate the resolution of operational issues.
• Maintain high customer service standards and resolve customer complaints and enquiries.
• Ensure compliance with workplace health and safety, food safety requirements, franchise standards and company procedures.

Skills & Qualifications

• Minimum Diploma or higher qualification.
• At least one (1) year of relevant experience in retail store management, retail operations, food retail or a similar customer-focused environment.
• Demonstrated ability to supervise and coordinate staff in a busy retail or food service environment.
• Sound knowledge of stock control, inventory management, customer service and daily store operations.
• Strong communication, organizational and problem-solving skills.
• Ability to manage competing priorities and maintain high operational and customer service standards.
• Experience in fast-food, takeaway or quick-service restaurant operations will be highly regarded.

Australian citizens and permanent residents are encouraged to apply. Only shortlisted candidates will be contacted.

Screening Questions

1. Do you have valid Australian working rights?
2. Do you hold a minimum Diploma qualification or higher?
3. Do you have at least one (1) year of relevant experience in retail store management, retail operations, food retail or a similar environment?