Retail Store Manager

AFENDS; Maroochydore; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Seasonal clothing allowance

Staff discount

Job summary

Afends is seeking a Store Manager for our Sunshine Coast store, reporting to the Area Manager. Lead a vibrant retail team, deliver a top-tier brand experience, manage stock, and drive sales in a fast-paced environment.

You will oversee visual merchandising, end-of-day processes, deliveries, cash handling and staff development, while championing Afends’ “Create NOT Destroy” ethos and sustainability focus.

Qualifications

• Experience in brand or multi-brand retail environments.
• Excellent customer service skills and organisation.
• Ability to manage rostering and wage control effectively.
• Strong visual merchandising and stock control capabilities.
• Proven ability to drive sales and KPI achievement.
• Commitment to delivering brand experience and product knowledge.
• Willingness to work weekends across multiple stores.

Responsibilities

• Engage with and assist customers to deliver an exceptional brand experience.
• Receive, process and organise stock adhering to guidelines.
• Process sales through POS system.
• Maintain in-depth knowledge of store items for accurate advice.
• Contribute to a culture of outstanding customer service.
• Mentor and develop casual sales staff as a role model.

Skills

Retail experience

Customer service

Visual merchandising

Stock control

Team leadership

Rostering & wages

Tools

POS system

Job description

Afends is a global fashion label born in Byron Bay, shaped by creativity, self-expression and a commitment to conscious design.

Our mission, “Create NOT Destroy,” drives us to challenge the norm, inspire individuality and create with purpose. We believe fashion can be a force for positive change, and we are building a community of people who share our passion for creativity, sustainability and protecting the planet.

Would you like to be a part of the Family? We have an exciting opportunity available for a full time Store Manager to drive the success of our new Sunshine Coast store.

The Role

Reporting to the Area Manager, you will bring outstanding customer service, energy and drive across our Sunshine Plaza store. You will engage with and deliver an exceptional brand experience to our customers.

Your responsibilities will include:

Effectively engaging with and assisting our customers

Receive, process and organise stock, including visual merchandising according to guidelines

Process sales through POS

Maintain an in-depth knowledge of store items to provide customers with accurate advice and recommendations

Effectively contribute to a culture of exceptional customer service standards

Inspire and mentor our retail team as a role model and brand ambassador

Perform operational duties including end of day processing and cleaning, visual merchandising, managing deliveries, stock control and cash management

Training and developing a team of casual sales assistants

About you

Your previous retail experience within a brand and/or multi-brand environment will enable you to keep Afends ahead of the curb! To be successful in this role you will have:

Demonstrated retail experience, ideally within a similar mono or multi-brand environment

Excellent customer service skills, forward-thinking and highly organised

Ability to effectively manage rostering and wage control

Exceptional visual merchandising and stock control capabilities

Demonstrated ability to drive sales and achieve KPI’s

Commitment to delivering exceptional brand experience through sound product knowledge

Willingness to work weekends and across our various retail stores where required

Positive and friendly attitude with a talent for problem solving

You’ll love working for us

We offer a competitive salary, a seasonal clothing allowance, and a very generous staff discount. At Afends, we are constantly evolving, challenging the status quo and provide training and development opportunities along with long-term career stability.