Client Support Specialist – Salary Packaging

Southgate Salary Packaging; Melbourne; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Onsite parking

EV charging

Salary Packaging benefits

Discounts

Career growth

Training opportunities

Staff gym

Casual Fridays

Birthday day off

Job summary

Southgate Salary Packaging is seeking a friendly Customer Support Officer to join our Client Support team in Melbourne. You will handle inquiries, process documents, and support clients with salary packaging administration to ensure smooth day-to-day operations.

You will liaise with payroll, insurers and financiers, answer calls and emails, enter client details, explain reports and help with changes or rebudgets while delivering accurate, numbers-driven service.

Qualifications

• Experience in Customer Service or Administration.
• Clear and professional communication (verbal and written).
• Strong problem solving and high attention to detail.

Responsibilities

• Answer phone calls and emails
• Respond to general customer enquiries
• Process payment and reimbursement claims
• Review and action system reports
• Enter and update client details
• Process, scan and file documents
• Issue and explain reports to clients
• Explain salary packaging procedures to clients
• Correspond with clients to obtain required paperwork
• Assist clients with salary package changes or rebudgets
• Liaise with client payroll departments regarding salary deductions, staff leave or terminations, etc.
• Liaise with external suppliers (eg. insurers, financiers) as required
• Work closely with the salary packaging team and internal departments
• Other general administration duties as needed

Skills

Customer Service

Administration

Communication

Attention to detail

Problem solving

Numbers

Job description

Joining our existing Client Support team, you will play a key role in ensuring our clients have a friendly, reliable and stress-free experience with their salary packaging administration.

Your helpful and professional manner will ensure client enquiries are handled promptly with care, while your critical thinking and attention to detail will keep their accounts running smoothly day-to-day.

Your responsibilities will include:

Answer phone calls and emails

Respond to general customer enquiries

Process payment and reimbursement claims

Review and action system reports

Enter and update client details

Process, scan and file documents

Issue and explain reports to clients

Explainsalary packaging procedures to clients

Correspond with clients to obtain required paperwork

Assist clients with salary package changesor rebudgets

Liaise with client payroll departments regarding salary deductions, staff leave or terminations, etc.

Liaise with external suppliers (eg. insurers, financiers) as required

Work closely with the salary packaging team and internal departments

Other general administration duties as needed

About You

You enjoy helping people and taking pride in getting tasks done efficiently and accurately. You are comfortable working with numbers, prioritising your tasks and supporting you team.

You will also bring:

A friendly and conscientiousattitude

Clear and professional communication (verbal and written)

Strong problem solving

High attention to detail

Experience in Customer Service or Administration

Why Choose Southgate?

Southgate is a leading provider of Salary Packaging Services and Financial Services across Australia. We develop and administer Employee Benefits Programs for our clients to improve the value and rewards they receive from their employment.

At Southgate we look for talented and enthusiastic employees who will contribute their best skills and efforts. In return, we offer our own Employee Benefits Programs, excellent growth opportunities and a fun, friendly and supportive working environment.

Employee Benefits

Working at Southgate, you can access our Employee Benefits Program, including:

Salary Packaging to save on Income Tax (with Novated Leasing and lifestyle benefits).

Electric Vehicles via Novated Lease – Income Tax and FBT free.

Free onsite parking and EV charging.

Amazing discounts on new cars and finance for you, your family and friends.

Career growth pathways with mentoring from senior managers.

Personal development and training opportunities.

Staff breakout areas including Onsite Gym, Pilates Room, Cinema Room, Pool Table, Gaming, BBQ and more.

Staff incentives and rewards

Regular staff activities

Casual Fridays

Birthday day off

How to Apply

Please submit your CV and a short cover letter (1 page maximum) via Seek online.

Applications will be treated as strictly confidential.

NO RECRUITMENT AGENCIES.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

Which of the following statements best describes your right to work in Australia? What personal qualities make you a good fit for this role?

Southgate is a leading provider of Financial Services and Salary Packaging Services nationwide. Our core services focus on the development and administration of Employee Benefits Programs for our client organisations, to create more attractive and rewarding employment environments for their staff.

We pride ourselves on helping members of the community to manage their daily living expenses in a more affordable and tax effective way. This puts more money back in their pockets to reward the hard work they do everyday.

We look for team members who share our core values of Honesty, Integrity, High Quality Service, Value Creation, Innovation and a Proactive Mindset.

Southgate is a leading provider of Financial Services and Salary Packaging Services nationwide. Our core services focus on the development and administration of Employee Benefits Programs for our client organisations, to create more attractive and rewarding employment environments for their staff.

We pride ourselves on helping members of the community to manage their daily living expenses in a more affordable and tax effective way. This puts more money back in their pockets to reward the hard work they do everyday.

We look for team members who share our core values of Honesty, Integrity, High Quality Service, Value Creation, Innovation and a Proactive Mindset.

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What can I earn as a Customer Support Officer