Retail Sales & Design Consultant

Stratco (Australia) Pty Limited; Canberra; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Wellness program

Mental health support

EAP access

Flexible working

Team discounts

Career growth

Professional development

Competitive remuneration

Inclusive culture

Job summary

Stratco (Australia) Pty Limited is seeking a committed full-time team member for our Fyshwick retail store. You will blend customer service with product knowledge to help shoppers find exactly what they need and support a seamless shopping experience.

Responsibilities include guiding customers through design, pricing and display accuracy, stock control, and teamwork. Training, safety, and a positive workplace culture are emphasized.

Qualifications

• Experience in retail or sales environment.

Responsibilities

• Provide excellent customer service to shoppers.
• Guide customers through the design process to help them find or create solutions.
• Ensure products are correctly priced and displayed and maintain stock levels.
• Collaborate with team members to run the store smoothly.
• General housekeeping to keep the store presentable.
• Participate in training and personal development sessions.
• Adhere to Stratco safety and other policies.

Skills

Customer service

Sales

Communication

Teamwork

Computer literacy

Learning agility

CAD familiarity

Tools

CAD

Job description

• Innovator & recognised leader in Australian Retail & Manufacturing
• Benefit from Stratco training & support
• Full Time Opportunity with an immediate start

Stratco is a proudly Australian-owned business with over 75 years of excellence in innovation, manufacturing, and customer service within the building industry. With an expanding presence across Australia, New Zealand, and select international markets, Stratco is committed to delivering high-quality products, trusted partnerships and exceptional customer experiences.

Your next chapter

Working closely with and reporting to the Store Manager, you will be a key member of the Fyshwick retail store team and will often be the key point of contact with our customers. You’ll blend customer service savvy with product know-how, ensuring shoppers find exactly what they need!

Broadly, your responsibilities will also encompass:

• Providing excellent customer service
• Guiding customers through the design process
• Ensuring products are correctly priced and displayed, maintaining store stock levels
• Collaborating with other team members to keep the store running smoothlyGeneral housekeeping to ensure our store is always presentable
• Participation in training and personal development sessions
• Adherence to Stratco safety and other policies, ensuring a safe working environment

The individual

Becoming part of the Stratco retail family, we are looking for a person with:

• Exceptional customer service and sales skills
• Experience within a similar environment (retail or sales)
• Availability to work full-time hours across a rotating roster
• Willingness to enhance the customer experience by working with enthusiasm and energy
• Good computer skills and eagerness to learn the Stratco design process
• Previous design consulting or building experience highly desirable, but not necessary (CAD skills an advantage)

Life at Stratco includes

• Holistic Wellness & Mental Health Support
• 24/7 EAP to team members & family
• Flexible Working Arrangements
• Team Member Discounts
• Professional Development & Career Growth
• Competitive Remuneration
• Positive Workplace Culture & Inclusion

Our EVP

At Stratco, manufacturing is our foundation, but our people are our future. We empower our team to grow and succeed, within an inclusive and collaborative environment, where every individual matters, and innovation thrives. We are committed to offering fulfilling and rewarding career paths, ongoing learning and development, and recognition for outstanding service. Join us and build the future you’ve always envisaged, while redefining outdoor living and improving the lifestyles of our customers.

At Stratco, Safety is paramount, and we take every measure to ensure our team members 'Return Home Safe'.

We value integrity, accountability, and respect. At Stratco, we are committed to building a diverse and inclusive workplace and welcome applications from all backgrounds.