Retail Sales Assistant | Pakenham

Petstock Rural Pty Ltd; Melbourne; On-site; AUD 45,000 - 65,000; Full time

Job summary

Petstock Rural Pty Ltd is seeking passionate team members for our Petstock Country stores who love animals and helping customers. You will deliver exceptional service, share product knowledge, and help maintain a welcoming store environment.

You will work weekends and public holidays, lift up to 20 kg, and strive to meet sales targets while building relationships with customers and your team in a diverse, inclusive workplace.

Qualifications

• Experience in a retail environment with a focus on customer service.
• Ability to meet sales targets and provide product knowledge.
• Strong interpersonal skills and ability to build relationships with customers and team.
• Physically able to lift up to 20 kg and work on weekends/public holidays.
• Flexible and able to work in a diverse, inclusive team.

Responsibilities

• Provide exceptional customer service and memorable interactions.
• Educate customers on the best care and products for pets and livestock.
• Process sales transactions and contribute to store sales goals.
• Maintain store appearance and ensure latest stock is visible on shelves.
• Keep knowledge up to date on pet care, products, and services offered.
• Contribute to a fun, supportive, safety-conscious in-store culture.

Skills

Retail experience

Customer service

Sales mindset

Interpersonal skills

Physical fitness

Weekend availability

Job description

We are looking for passionate people who love caring for their property and livestock as well as their pets. Our Petstock Country stores offer an additional range of locally tailored and affordable rural products, welcoming service and expert advice, enabling our customers to care for their animals and land with ease and enjoyment. Petstock Country was created to serve our rural communities & to continue to provide world class customer service that Petstock is renowned for. As an inspired member of the Petstock Group, where we are inspired by pets to grow as people, we have established ourselves as retail market leaders across the pet care industry over the past 20+ years!

Here is what you can expect to be doing day to day when you join our fun, friendly & inclusive team! A day in the life...

Day in the life

• Providing exceptional customer service where you and your customer will have memorable, meaningful interactions
• Through the knowledge you gain, you will inspire and educate customers on the best care and products for their pets
• Complete memorable sales transactions, aiming to reach set store sales goals
• Work with your team mates to make sure the store looks its best at all the times, ensuring all the latest stock is on the shelves
• Be proactive in making sure you keep your knowledge up to date on pet care, products, and services we provide
• Contribute to a fun, supportive culture instore where the team loves coming to work every day
• Strong safety mindset with commitment to create a culture of safety within your team

What we need

• A passion for animals and providing the best customer service
• Experience in a similar retail environment
• Demonstrated drive to achieve and exceed sales target
• Strong interpersonal skills with ability to build relationships and rapport with customers and your team-mates
• Physically fit, with ability to lift products up to 20kgs
• Flexibility and ability to work weekends and public holidays

In this role, you will be someone who provides more expertise, exceptional customer service, more value to the customer and take more care of our pet customers and their family....

Our diversity makes us better...we are a diverse team with varying strengths and an inclusive organisation, committed to providing equal opportunities for all. We encourage applications from people of diverse backgrounds who wish to be part of a culture where everyone can proudly be themselves.

We are the Petstock Group, a network of energetic and passionate businesses, brands and pet lovers coming together to champion the health and wellbeing of our pets. Our connections with pets help us as people…at the Petstock Group, together we live by this truth. We are continually inspired by pets and animals to be better people, both in our careers and our everyday life. The Petstock Group is built on family values and our passion for pets and animals. We have built a strong, inspirational, and inclusive culture where hard work, fun, laughter & happiness is the norm. Inspired by pets, to grow as people, the Petstock world is one where anything is possible, together we make an impact for people, pets, and the planet.