Retail Sales Assistant (Casual) - Black Pepper Belconnen

Retail - Black Pepper; Canberra; On-site; AUD 30,000 - 39,000; Full time

Benefits offered by this job

Generous discounts

Community collaboration

Training and development

In-store incentives

Well-being matters

A supportive team environment

And more

Job summary

Black Pepper Belconnen is seeking a friendly Casual Retail Assistant to bring our brand to life through genuine customer connections and thoughtful styling advice. You’ll help customers find pieces they love, support day-to-day store operations and keep the store looking its best.

Belconnen shoppers value warm service and a welcoming atmosphere; you’ll adapt to different customers, maintain a positive team vibe and contribute to a supportive local retail community.

Qualifications

• Experience in customer-facing retail or sales roles.
• Able to build genuine connections and adapt to diverse customers.
• Excellent communication and teamwork.
• Reliable with flexible shift availability.

Responsibilities

• Deliver warm, genuine customer service to make shoppers feel welcome and valued.
• Help customers discover pieces they’ll love with styling advice.
• Keep the store clean, organized and inviting.
• Process sales transactions at the register.
• Support stock replenishment and visual merchandising.
• Collaborate with the team to reach sales goals.

Job description

Black Pepper creates stylish, elegant women’s fashion that helps women look and feel confident, valued and celebrated. From our thoughtfully designed collections to our personalised service and community connections, we’re passionate about making every woman feel fabulous in her own unique way.

At Black Pepper, our customers are at the heart of everything we do. We celebrate individual style, build genuine connections and believe the best shopping experiences come from feeling welcomed, understood and appreciated.

Our Belconnen store is all about community, connection and everyday style. In a vibrant part of Canberra where local life, shopping and community come together, we love getting to know our customers and helping them find pieces that make them feel their best. If you enjoy creating a warm, welcoming experience and being part of a team that values people as much as fashion, you’ll feel right at home here.

ROLE IN A NUTSHELL

As a Casual Retail Assistant at Black Pepper Belconnen, you’ll bring our brand to life through genuine customer connections, thoughtful styling advice and exceptional service. You’ll help customers find pieces they love, support day-to-day store operations and keep our store looking its best.

Belconnen has a wonderful mix of local regulars and shoppers looking for something special, making every day an opportunity to connect with someone new. We’re looking for someone who enjoys getting to know customers, understands that great service is personal and brings a friendly, can-do attitude to every shift.

If you love fashion, enjoy working with people and want a flexible casual role in a supportive team where you can make a real difference, we’d love to meet you!

WHAT YOU’LL BE DOING

• Deliver warm, genuine customer service that makes every shopper feel welcome and valued.
• Help customers discover pieces they’ll love, offering personalised styling advice and finding the right fit for their individual needs.
• Build lasting relationships with our Belconnen customers through friendly conversations and thoughtful service.
• Keep the store clean, organised and inviting, creating a shopping environment that reflects the Black Pepper experience.
• Process sales transactions accurately and efficiently at the register.
• Replenish stock and help ensure our latest styles are available on the shop floor.
• Support inventory management, visual merchandising and the smooth running of daily store operations.
• Work collaboratively with your team to achieve sales targets, deliver store goals and create a positive atmosphere on every shift.

ABOUT YOU

• You love helping women feel confident in what they wear and take pride in making someone's day through great service and style advice.
• You have experience in a customer-facing retail or sales role and enjoy working as part of a team.
• You understand that every customer is different and can adapt your approach to suit their individual needs.
• You’re approachable, positive and confident communicating with a diverse range of customers.
• You’re reliable and can commit to an agreed shift pattern, with flexibility to help during peak trading periods.
• You enjoy building genuine connections, contributing to a welcoming store environment and being part of your local retail community.
• You bring enthusiasm, initiative and a can-do attitude, whether you're helping a customer find the perfect outfit or supporting your teammates behind the scenes.

JUST SOME PERKS WE OFFER

• Generous discounts – Enjoy up to 50% off leading brands including Review, Superdry, Black Pepper and Elka Collective.
• Community collaboration – Be part of a brand that cares, with community and charity initiatives including our collaboration with Ovarian Cancer Australia, regular morning teas and fashion shows.
• Training and development – Build your retail skills, grow your confidence and develop your career with support along the way.
• In-store incentives – Enjoy additional rewards for your contribution and achievements.
• Well-being matters – Access free support from mental health professionals through our Employee Assistance Program.
• A supportive team environment – Work with people who value collaboration, celebrate individual strengths and enjoy helping customers feel their best.
• And more Because great work should come with great perks!

READY TO MAKE AN IMPACT?

Love fashion, enjoy connecting with people and want to make a difference in your local community?

Join the team at Black Pepper Belconnen, where great style meets genuine connection. From helping a regular customer find a new favourite to making someone’s day with a little styling inspiration, you’ll play a part in creating the welcoming, personalised shopping experience our customers know and love.

If you’re ready to bring your personality, passion and positive energy to a supportive team, we’d love to hear from you!

ABOUT BRAND COLLECTIVE

Brand Collective is one of Australia's most prominent apparel, footwear and sport groups, operating our omnichannel offer across 300+ stores with over 3,000 team members, a comprehensive online business and an extensive wholesale network. Our portfolio ranges from iconic heritage to timeless contemporary, from street culture to considered craftsmanship, and from private label to international luxury fashion brands. We bring brands to life!

At Brand Collective, our customers come from all walks of life, and so do we! We value diversity and inclusion in all forms, and hire based on capability and performance. If you feel your skills align with the role and our company culture, apply today to bring brands to life!

Please note: At this time, Brand Collective is not seeking recruitment agency support for this role and will not be liable for any unsolicited candidate profiles or associated fees.