Retail Sales Assistant

CPAP Direct Pty Ltd; Penrith; On-site; AUD 34,000 - 41,000; Part time

Benefits offered by this job

Above-award salary

Positive culture and wellbeing

Growth potential

Job summary

CPAP Direct Pty Ltd is seeking a motivated Retail Sales Assistant for the Penrith store, part-time with hours Mon-Wed 9:00am–5:00pm and Saturdays 9:00am–2:00pm. Training provided and no prior CPAP industry experience is essential—attitude and customer focus matter most.

You'll help customers choose CPAP machines, masks and accessories, set up tests, and deliver five-star service by phone, email or in person in a supportive team environment.

Qualifications

• Experience in client-focused retail or customer service helps, but attitude and willingness to learn are valued.

Responsibilities

• Set up and assist with CPAP purchases including machines, masks and accessories.
• Troubleshoot CPAP equipment issues and provide solutions.
• Build rapport and professional relationships with customers and patients.
• Provide patient education on sleep health and CPAP therapy.
• Use POS systems and perform basic admin tasks as required.

Skills

Customer service

Sales

Retail environment

Communication

Job description

CPAP Direct is a retail and clinical leader in the sleep apnoea industry across Australia. We have 20 retail stores and a large e-commerce business and are the ‘go-to’ destination for people to research, be diagnosed and treated successfully for sleep-related conditions.

We have an exciting part-time opportunity for a motivated and experienced Retail Sales Assistant to join our Penrith store.

Working Hours: Monday to Wednesday, 9:00am–5:00pm, and every Saturday, 9:00am–2:00pm.

Come and be part of a dynamic and friendly workplace where we are passionate about delivering outstanding customer and patient experiences!

What You’ll Be Doing – Full & Comprehensive Training Provided!

While existing expertise is an advantage, it is not essential for this role. If you have a great attitude and personality, along with strong experience in client-focused retail, customer service and sales, we will teach you what you need to know about the sleep and CPAP therapy industry.

Using your strong interpersonal and sales skills, you’ll get a buzz out of enhancing the lives of your customers and helping them feel alive again. You’ll easily connect and communicate with people in a natural way. You’re a great listener, curious about people and have a ‘can-do’ approach to finding solutions that meet their needs.

You’ll feel right at home if a positive and supportive environment is where you’re able to do your best work. We believe it’s crucial to provide five-star service to our customers at every interaction, whether that’s by phone, email or in person.

Your day-to-day responsibilities will include:

• Setting up home sleep tests
• Assisting customers with CPAP purchases, including machines, masks and accessories
• Troubleshooting issues with CPAP equipment
• Building rapport and effective relationships with customers
• Providing patient education and advice on sleep health
• Using POS systems
• Basic reporting, general administration and cleaning duties as required
• Providing exceptional customer and after-sales service
• Building professional relationships within the sleep health industry

Here Are a Few Things We Think Will Make You Ideal for This Role

• Whilst Pharmacy, CPAP, Optometry, Audiology and other healthcare retail experience is preferred, it is not essential. Attitude is more important, and we are happy to train the right person.
• You have previous experience in a busy, multi-tasking retail or customer service role
• You have a strong customer service focus, with empathy, compassion and a drive to deliver the best patient-centric outcomes
• You thrive under pressure and work well both independently and as part of a team
• You have strong communication skills, with the ability to respond quickly to the needs of our customers
• You’re a quick learner, with initiative and tenacity
• You bring enthusiasm, positivity and a genuine work ethic to ‘get things done’
• You have proven integrity, professionalism and discretion and are comfortable handling sensitive information

We genuinely value diversity – of perspectives, approaches and lived experiences. We also know that not everyone feels super confident when applying for roles.

Some of the Benefits of Joining CPAP Direct

• Above-award salary
• A genuine commitment to workplace culture and wellbeing
• Work with great, smart people
• Access to some of the best business minds in the industry
• Work with a company that is on an exciting growth trajectory

Here Are 3 Reasons Why We Hope You’ll Love Working for Us

1. Find a culture of kindness and respect. We really care – about our work and our people. We don’t just provide our patients with friendly and compassionate care; you’ll feel it too.

2. Do work that matters and feel valued for your contribution. We provide a patient-focused service. We ‘see’ our patients when they walk in the door. The experience is personal, and you’ll enjoy meaningful interactions that genuinely make a difference.

3. Enjoy varied work and grow as you go.You’ll jump in and out of many different tasks and challenges, and our whole team will support you to achieve whatever comes your way.

And Here Are 3 Reasons Why We’re Afraid You Might Not

• We rarely work ridiculous hours, but we do work really hard every day. We rarely sit still!
• CPAP Direct is big on trust and integrity. We’re not so big on micromanagement. If you find it difficult to work without constant pressure or ongoing direction, we may not be the best choice for you.
• We value change. We’re growing, and we understand that change is part of growth.

About You

You will be someone who identifies with and aligns with our core values:

• Passion
• Empowerment
• Openness
• Playfulness
• Leadership
• Excellence

Opportunities at CPAP Direct Don’t Become Available Often!