Retail Risk & Compliance Leader: Drive Practical Culture

Bendigo Bank; Warragul; On-site; AUD 180,000 - 260,000; Full time

Benefits offered by this job

Education fee reimbursement

TELUS Health EAP access

Job summary

Bendigo Bank is seeking a Retail Risk & Compliance Manager to fortify risk and compliance across our national Retail network, collaborating with branch banking teams to embed a practical risk culture. You will lead assurance reviews, coach leaders and drive improvements with stakeholders across Risk, Credit and Retail Operations.

The role is permanent and full-time, covering Melbourne’s south-eastern suburbs through Gippsland with significant travel.

Qualifications

• Significant leadership experience in Retail Banking, operational risk or compliance.
• Strong knowledge of retail banking operations, processes, controls and regulatory requirements.
• Demonstrated experience in risk and compliance, with the ability to translate policy and frameworks into practical outcomes for the business.
• Experience conducting assurance, quality or risk reviews and confidently identifying and communicating areas of risk.
• Strong influencing and relationship-building skills, with the ability to work effectively with people at all levels.
• A genuine passion for coaching and developing others and building risk capability across a business.
• The confidence to challenge constructively, ask the right questions and have sometimes difficult conversations when required.
• Excellent communication, facilitation and report-writing skills, with the ability to make complex risk concepts easy to understand.
• Strong judgement, attention to detail and problem-solving skills.
• The ability to work autonomously, manage competing priorities and deliver outcomes within agreed timeframes.
• A curious and proactive mindset — someone who looks beyond simply identifying a risk and asks “how can we make this better?”
• A collaborative, customer-focused approach and a genuine commitment to creating positive outcomes for our people, customers and communities.
• A willingness to travel frequently as part of conducting assurance reviews and supporting the Retail network.

Responsibilities

• Lead Branch Assurance Reviews, identifying risks, opportunities and areas for improvement.
• Partner with Retail leaders to develop clear mitigation plans and drive sustainable improvements following assurance reviews.
• Provide practical, real-time risk and compliance advice to branch and virtual banking teams, including guidance on complex customer scenarios.
• Coach and educate leaders and frontline teams to build their risk awareness, capability and confidence.
• Proactively identify emerging risks, trends and opportunities to strengthen risk and compliance practices across the Retail network.
• Support the effective management, escalation and investigation of operational risk events and breaches where required.
• Provide advice and support to ensure Retail teams meet their regulatory and compliance obligations, including AFSL requirements.
• Build strong relationships with Regional Managers, State Managers, Branch Managers and Retail Operations leaders to embed a positive risk culture.
• Work collaboratively with key stakeholders across Risk, Credit, Lending, Network Support and Retail Operations to continuously improve policies, processes and controls.
• Provide reporting and insights on risk and compliance outcomes, highlighting key themes and opportunities for improvement.
• Support the Retail Operations leadership team with initiatives and projects that strengthen operational excellence and risk maturity.
• Engage with Community Bank boards and stakeholders on risk and compliance matters where required.
• Travel nationally to conduct assurance reviews and work directly with our Retail network.

Skills

Retail banking leadership

Operational risk

Regulatory knowledge

Risk reviews

Influencing

Coaching

Communication & facilitation

Report writing

Travel readiness

Job description

Bendigo Bank is seeking a Retail Risk & Compliance Manager to fortify risk and compliance across our national Retail network, collaborating with branch banking teams to embed a practical risk culture. You will lead assurance reviews, coach leaders and drive improvements with stakeholders across Risk, Credit and Retail Operations.

The role is permanent and full-time, covering Melbourne’s south-eastern suburbs through Gippsland with significant travel.