Retail Property Manager

JLL; City of Melbourne; On-site; AUD 100,000 - 140,000; Full time

Benefits offered by this job

Employee discounts

Maternity leave

Private health insurance discounts

Social club

Employee assistance program

EV novated lease

Volunteer time off

Career opportunities

Premium offices

Job summary

JLL is looking for an experienced Retail Property Manager to join our Property & Asset Management team, managing Southgate in Melbourne’s Southbank precinct. The role focuses on lease administration, financial performance, and day-to-day retail operations, reporting to the Precinct General Manager.

You will collaborate with clients, retailers and stakeholders to optimise occupancy and drive value while maintaining high standards of service and compliance across a large mixed-use asset.

Qualifications

• 5+ years' experience in retail property management
• Strong understanding of lease administration, financial management and retail operations
• Excellent communication and relationship-building skills with the ability to engage stakeholders at all levels
• Highly organised with strong attention to detail and a proactive, solution-focused approach
• Demonstrated ability to identify opportunities that drive performance and income

Responsibilities

• Lease Administration & Compliance: Manage all retail lease documentation, ensuring compliance with lease terms, timely rent collection, arrears management, and accurate tenancy schedules
• Financial Management: Oversee rent roll processing, outgoings budgets, tenant reconciliations, recoverable costs, and ensure invoicing is accurate and timely
• Client & Stakeholder Management: Act as the on-site contact for client, retailers, and stakeholders; prepare reports, business plans, and budgets
• Retail Operations: Maintain high standards of presentation, cleanliness, and operational efficiency across the centre
• Casual Mall Leasing (CML): Manage weekly CML bookings, monitor compliance, and maximise revenue and bookings
• Tenant Relations: Build strong relationships with retailers and support fitout processes
• Legal & Compliance: Maintain understanding of legislation and ensure all operations meet legal obligations
• Revenue Optimisation: Identify and implement opportunities to drive income, including mall media and third-line revenues

Skills

Lease administration

Financial management

Retail operations

Communication

Relationship-building

Organised

Proactive problem-solving

Education

Victorian Agents Representative Licence

Australian Real Estate Licence

Job description

Shaping the future of real estate for a better world

At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.

We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.

JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.

What this opportunity involves:

JLL is seeking an experienced Retail Property Manager to join our Property & Asset Management team in managing Southgate, one of Melbourne's most iconic assets in the thriving Southbank precinct.

Spanning 85,000 square metres, Southgate combines approximately 70,000 NLA of commercial space (IBM & HWT Towers) with 15,000 NLA of retail space. This is a rare opportunity to play a key role in driving occupancy, optimising performance, and delivering exceptional outcomes for our client and stakeholders.

Reporting to the Precinct General Manager, you will be the on-site key point of contact, responsible for the day-to-day management of retail operations, lease administration, financial performance, and stakeholder engagement.

An overview of the role:

• Lease Administration & Compliance: Manage all retail lease documentation, ensuring compliance with lease terms, timely rent collection, arrears management, and accurate tenancy schedules
• Financial Management: Oversee rent roll processing, outgoings budgets, tenant reconciliations, recoverable costs, and ensure all invoicing and billing is accurate and timely
• Client & Stakeholder Management: Act as the primary on-site contact for the client, retailers, and key stakeholders; prepare reports, business plans, and budgets as required
• Retail Operations: Maintain the highest standards of presentation, cleanliness, and operational efficiency across the centre
• Casual Mall Leasing (CML): Manage weekly CML bookings, monitor compliance, and work with the CML team to maximise revenue and bookings
• Tenant Relations: Build strong relationships with retailers, support fitout processes, and ensure a seamless tenant experience
• Legal & Compliance: Maintain full understanding of relevant legislation and ensure all centre operations meet legal obligations
• Revenue Optimisation: Identify and implement opportunities to drive income streams, including mall media and third-line revenues

Sound like you?

This is what we’re looking for:

• 5+ years' experience in retail property management (shopping centres, hospitality, commercial, or similar)
• Victorian Agents Representative Licence or Australian Real Estate Licence is required
• Strong understanding of lease administration, financial management, and retail operations
• Excellent communication and relationship-building skills with the ability to engage stakeholders at all levels
• Highly organised with strong attention to detail and a proactive, solution-focused approach
• Demonstrated ability to identify opportunities that drive performance and income
• High resilience, professional control, and a 'can do' attitude

Benefits:

• Great employee discounts off fitness, wellbeing & other renowned bands
• 18 weeks paid maternity leave
• Private Health Insurance Discounts
• Active Social Club
• Employee assistant program
• Novated Lease for EV cars
• Paid time off for volunteer work
• Career Opportunities with Australia's #1 Commercial Real Estate firm
• Premium offices

What you can expect from us:

You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.

As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World's Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.