Centre Manager

JLL; Sydney; On-site; AUD 150,000 - 210,000; Full time

Benefits offered by this job

Great employee discounts on fitness,健康

18 weeks paid maternity leave

Private Health Insurance Discounts

Active Social Club

Employee assistance program

Novated Lease for EV cars

Paid time off for volunteer work

Career Opportunities with Australia’s#

Premium offices

Job summary

JLL in Sydney seeks an experienced Centre Manager to lead day-to-day operations of a sub-regional retail asset. Reporting to the Retail Portfolio Manager, you will oversee a dedicated building management team and drive performance, compliance, and outstanding customer service for retailers and the community.

The role requires strategic thinking, strong leadership, and a focus on tenancy mix, asset value, and revenue optimization. Join us to shape a Brighter Way for clients and people.

Qualifications

• This role requires an Agents Representative Licence or Real Estate Licence.
• Proven experience managing a sub-regional retail asset.
• Demonstrated ability to lead, coach, and develop a team.
• Strong commercial acumen with asset management fundamentals.
• Excellent stakeholder management and relationship building skills.
• Strategic thinker who is proactive, results-driven, and detail-oriented.
• Outstanding communication skills with the ability to engage at all levels.

Responsibilities

• Lead and manage the Retail Manager, Operations Manager, Marketing Manager, and Property & SML Manager.
• Coach, develop, and performance-manage your team to achieve high standards.
• Foster a collaborative and high-performing culture.
• Develop and implement business plans, budgets, and forecasts.
• Strategically consider tenancy mix and attract retailers to drive asset value.
• Identify opportunities to increase sales, foot traffic, and maximise ROI.
• Manage all aspects of lease compliance including rent, outgoings, turnover rent, and tenant recoveries.
• Ensure accurate and timely billing processes and maintain up-to-date tenancy schedules.
• Aggressively manage arrears and debt collection.
• Manage Casual Mall Leasing bookings and third-line revenue streams.
• Provide superior client service through regular meetings and timely, accurate reporting.
• Build and maintain strong relationships with retailers, Owners Committee, community groups, and local authorities.
• Maintain the highest standards of repair, cleanliness, safety, and security.
• Ensure full compliance with all relevant legislation, OH&S requirements, and JLL procedures.

Skills

Agents Representative Licence

Real Estate Licence

Retail asset management

Team leadership

Stakeholder management

Strategic thinking

Strong communication

Job description

Shaping the future of real estate for a better world

At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.

We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.

JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.

What this opportunity involves:

We are seeking an experienced and dynamic Centre Manager to lead the day-to-day operations of an exciting sub-regional retail asset. Reporting to the Retail Portfolio Manager, you will oversee a dedicated building management team and be responsible for delivering exceptional outcomes for our client, retailers, and the broader community.

This is a strategic leadership role requiring someone who thinks two steps ahead, understands the fundamentals of retail asset management, and is committed to driving performance excellence whilst maintaining the highest standards of compliance and customer service.

An overview of the role:

• Lead and manage the Retail Manager, Operations Manager, Marketing Manager, and Property & SML Manager
• Coach, develop, and performance-manage your team to achieve high standards
• Foster a collaborative and high-performing culture
• Develop and implement business plans, budgets, and forecasts
• Strategically consider tenancy mix and attract retailers to drive asset value
• Identify opportunities to increase sales, foot traffic, and maximise return on investment
• Manage all aspects of lease compliance including rent, outgoings, turnover rent, and tenant recoveries
• Ensure accurate and timely billing processes and maintain up-to-date tenancy schedules
• Aggressively manage arrears and debt collection
• Manage Casual Mall Leasing bookings and third-line revenue streams
• Provide superior client service through regular meetings and timely, accurate reporting
• Build and maintain strong relationships with retailers, the Owners Committee, community groups, and local authorities
• Maintain the highest standards of repair, cleanliness, safety, and security
• Ensure full compliance with all relevant legislation, OH&S requirements, and JLL procedures

Sound like you?

This is what we're looking for:

• An Agents Representative Licence or Real Estate Licence
• Proven experience managing a sub-regional retail asset
• Demonstrated ability to lead, coach, and develop a team
• Strong commercial acumen with a clear understanding of asset management fundamentals
• Excellent stakeholder management and relationship building skills
• Strategic thinker who is proactive, results-driven, and detail-oriented
• Outstanding communication skills with the ability to engage and influence at all levels

Benefits:

• Great employee discounts off fitness, wellbeing & other renowned bands
• 18 weeks paid maternity leave
• Private Health Insurance Discounts
• Active Social Club
• Employee assistant program
• Novated Lease for EV cars
• Paid time off for volunteer work
• Career Opportunities with Australia's #1 Commercial Real Estate firm
• Premium offices

What you can expect from us:

You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.

As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.