Retail Performance Analyst – Data-Driven Store Ops

PUMA; City of Yarra; On-site; AUD 90,000 - 110,000; Full time

Benefits offered by this job

Competitive salary

Product discounts

Career development

Inclusive culture

Senior leadership exposure

ANZ scope

Job summary

PUMA in Melbourne is seeking a Retail Support Analyst to combine analytics with retail operations across Australia and New Zealand. You will analyze store performance, build dashboards and influence commercial decisions with leadership.

The ideal candidate has 5+ years in retail analytics, advanced Excel, and strong stakeholder management. This on-site role offers opportunities to improve efficiency and drive store performance across ANZ.

Qualifications

• 5+ years of experience in retail, retail operations or a similar analytical support role.
• Strong understanding of retail store operations and performance metrics.
• Advanced Excel skills, including Pivot Tables, VLOOKUP/XLOOKUP and reporting tools.
• Experience analysing data and translating insights into action.

Responsibilities

• Analyse sales, conversion, productivity and operational performance data
• Build and maintain dashboards, reports and performance tracking tools
• Identify key trends, risks and performance gaps
• Deliver actionable insights that support commercial decision-making
• Present performance updates and recommendations to retail leadership
• Support inventory accuracy initiatives and stocktake remediation programs
• Track the effectiveness of operational improvement initiatives
• Develop performance scorecards and ranking methodologies
• Identify top-performing stores and share best-practice learnings
• Create improvement plans for underperforming stores
• Partner with Area Managers to drive accountability and execution
• Monitor outcomes, report progress and highlight emerging risks
• Track measurable improvements across targeted store groups
• Maintain central retail communication platform and store calendar
• Coordinate and distribute operational communications
• Manage training administration across retail learning platforms
• Support OHS, onboarding and product training programs
• Monitor compliance and completion rates
• Produce regular reporting and recommendations for follow-up actions
• Partner with Retail Operations, HR and Global teams on training initiatives

Skills

Advanced Excel

Job description

PUMA in Melbourne is seeking a Retail Support Analyst to combine analytics with retail operations across Australia and New Zealand. You will analyze store performance, build dashboards and influence commercial decisions with leadership.

The ideal candidate has 5+ years in retail analytics, advanced Excel, and strong stakeholder management. This on-site role offers opportunities to improve efficiency and drive store performance across ANZ.