Retail Operations & Sales Manager

JIVARO Recruitment; Sydney; On-site; AUD 110,000 - 150,000; Full time

Job summary

JIVARO Recruitment is seeking a Retail Operations & Sales Manager for Sydney to lead the retail network, B2B sales and eCommerce, ensuring brand standards, service excellence, operational efficiency, and strong customer experience across channels.

You will drive KPI analysis, oversee store openings and campaigns, and collaborate with Marketing, HR, Supply Chain and Finance to support growth across Retail, B2B and online channels.

Qualifications

• Minimum 5+ years' experience in retail operations, retail management, business development, corporate sales or a similar commercial role.
• Experience within premium retail, luxury retail, food & beverage, FMCG or consumer brands highly regarded.
• Demonstrated experience analysing sales performance and KPIs, and implementing initiatives to improve results.
• Experience supporting multi-site retail operations and working with cross-functional teams.
• Proven experience in B2B sales, corporate partnerships or key account management is essential.
• Exposure to eCommerce, digital sales or omnichannel retail is desirable.

Responsibilities

• Manage day-to-day operations across the retail network, ensuring consistent brand standards, service excellence, operational efficiency, visual merchandising and stock availability
• Work closely with store teams to achieve sales targets by monitoring performance, analysing KPIs and implementing action plans
• Prepare regular sales reports, operational updates and performance analysis for management
• Support new store openings, refurbishments and other retail development projects
• Coordinate the rollout of new operational procedures, systems, initiatives and seasonal campaigns across all stores
• Work closely with Store Managers to monitor performance, customer service standards, mystery shopping results and Google Reviews
• Collaborate with Visual Merchandising to ensure stores meet brand presentation standards
• Identify operational improvement opportunities and recommend solutions to enhance efficiency, profitability and customer experience
• Act as the key liaison between Retail Operations and internal support functions, including Marketing, HR, Supply Chain, Training and Finance
• Approve local marketing initiatives and review sales performance and return on investment
• Coordinate with Product Marketing and Supply Chain on seasonal product launches, novelties and promotional activities
• Work with Demand Planning and Supply Chain to forecast stock requirements and maintain optimal inventory levels
• Partner with the Training team to support retail capability development and operational excellence
• Support ongoing growth of the eCommerce business by coordinating online product presentation, promotional activities, inventory availability, fulfilment alignment and customer experience improvements
• Monitor online performance and provide insights and recommendations to optimise digital sales
• Assist with sales budget planning, forecasting and periodic business reviews
• Analyse market trends, competitor activity and commercial opportunities to support growth across Retail, B2B and eCommerce channels

Skills

Retail operations

Retail management

Business development

Corporate sales

Analytical skills

Excel

Project management

Stakeholder management

Negotiation

Travel willingness

Job description

RETAIL OPERATIONS & SALES MANAGER - SYDNEY!

A premium retail brand is looking for a commercially minded, hands-on operator to support growth and performance across retail operations, B2B sales and eCommerce.

Retail Operations

• Manage day-to-day operations across the retail network, ensuring consistent brand standards, service excellence, operational efficiency, visual merchandising and stock availability
• Work closely with store teams to achieve sales targets by monitoring performance, analysing KPIs and implementing action plans
• Prepare regular sales reports, operational updates and performance analysis for management
• Support new store openings, refurbishments and other retail development projects
• Coordinate the rollout of new operational procedures, systems, initiatives and seasonal campaigns across all stores
• Work closely with Store Managers to monitor performance, customer service standards, mystery shopping results and Google Reviews
• Collaborate with Visual Merchandising to ensure stores meet brand presentation standards
• Identify operational improvement opportunities and recommend solutions to enhance efficiency, profitability and customer experience

Cross-functional Collaboration

• Act as the key liaison between Retail Operations and internal support functions, including Marketing, HR, Supply Chain, Training and Finance
• Approve local marketing initiatives and review sales performance and return on investment
• Coordinate with Product Marketing and Supply Chain on seasonal product launches, novelties and promotional activities
• Work with Demand Planning and Supply Chain to forecast stock requirements and maintain optimal inventory levels
• Partner with the Training team to support retail capability development and operational excellence

Customer Experience & CRM

• Support the delivery of exceptional customer service by driving service standards and satisfaction initiatives
• Promote effective execution of loyalty and CRM programs, encouraging customer enrolment and engagement
• Work with store teams and Marketing to analyse customer data and contribute to CRM campaigns that improve acquisition, retention and lifetime value
• Identify, develop and secure new B2B opportunities across corporate gifting, hospitality, events and strategic partnerships
• Represent the brand with a strong understanding of its heritage, craftsmanship and premium positioning
• Develop tailored proposals and quotations, working with internal teams to deliver outstanding customer solutions
• Manage the end-to-end B2B sales process, including lead generation, prospecting, negotiations, order management and account servicing

eCommerce Support

• Support ongoing growth of the eCommerce business by coordinating online product presentation, promotional activities, inventory availability, fulfilment alignment and customer experience improvements
• Monitor online performance and provide insights and recommendations to optimise digital sales

Business Planning & Reporting

• Assist with sales budget planning, forecasting and periodic business reviews
• Analyse market trends, competitor activity and commercial opportunities to support growth across Retail, B2B and eCommerce channels

What you'll bring

• Minimum 5+ years' experience in retail operations, retail management, business development, corporate sales or a similar commercial role
• Experience within premium retail, luxury retail, food & beverage, FMCG or consumer brands highly regarded
• Demonstrated experience analysing sales performance and KPIs, and implementing initiatives to improve results
• Experience supporting multi-site retail operations and working with cross-functional teams
• Proven experience in B2B sales, corporate partnerships or key account management is essential
• Exposure to eCommerce, digital sales or omnichannel retail is desirable
• Strong commercial acumen, analytical skills and advanced Excel proficiency
• Strong project management, organisational, negotiation and stakeholder management skills
• Willingness to travel as required to support stores, projects and business initiatives