Retail Manager: Lead Store Ops & Customer Experience

Excel Consulting Services; Tin Can Bay; On-site; AUD 74,000 - 98,000; Full time

Benefits offered by this job

Superannuation

Job summary

Excel Consulting Services – Tin Can Bay QLD is seeking a capable Retail Manager to lead the day-to-day operations of Tin Can Bay Travel Stop. You will oversee stock, purchasing, pricing and customer service to ensure a reliable shopping experience for locals and travellers.

The role requires strong leadership, staff supervision and rostering, plus strict WHS and financial controls. You will manage merchandising, supplier coordination and budgeting to drive sales and stand-out service.

Qualifications

• Relevant qualification in retail management or related field.
• Minimum 1 year of relevant professional experience in retail management.
• Experience in staff supervision, rostering, training and day-to-day team management.
• Sound experience in inventory management, stock control, purchasing and supplier coordination.
• Understanding of retail sales, merchandising, pricing and customer service standards.
• Ability to maintain and monitor stock, sales and financial transaction records.
• Understanding budgeting, cost control and retail business performance.
• Strong leadership, organisational, communication and problem-solving skills.
• Good understanding of workplace health and safety requirements and operational compliance.
• Previous management experience within a service station, convenience store or similar retail environment will be highly regarded.

Responsibilities

• Manage and oversee the day-to-day retail operations, ensuring efficient and consistent operation of the business.
• Determine appropriate product mix, stock levels and customer service standards based on business requirements and customer demand.
• Manage inventory levels and coordinate the ordering, purchasing and replenishment of convenience retail products and other store merchandise.
• Liaise with suppliers, review product availability and pricing, and coordinate purchasing arrangements to maintain appropriate stock levels.
• Monitor sales performance, operating costs and financial transactions and contribute to budgeting and financial control.
• Maintain accurate records relating to stock levels, sales, purchases and other retail transactions.
• Coordinate merchandising, product displays, promotions and pricing to support sales performance and customer engagement.
• Recruit, train, roster, supervise and support retail staff to ensure appropriate staffing levels and effective store operations.
• Establish and monitor customer service standards and address customer enquiries, feedback and complaints as required.
• Monitor cash-handling, point-of-sale and daily transaction procedures to maintain accurate financial controls.
• Ensure the premises are maintained to appropriate presentation, operational and safety standards.
• Implement and monitor workplace policies and procedures, including workplace health and safety requirements relevant to the retail and service-station environment.
• Monitor overall store performance and implement operational improvements to support efficiency, customer service and business performance.

Skills

Leadership

Staff supervision

Roster coordination

Training

Inventory management

Stock control

Purchasing

Supplier coordination

Retail sales

Merchandising

Pricing

Customer service

Budgeting

Cost control

Problem solving

Communication

Workplace health and safety

Education

Relevant qualification in retail management or related field

Tools

POS systems

Excel

Job description

Excel Consulting Services – Tin Can Bay QLD is seeking a capable Retail Manager to lead the day-to-day operations of Tin Can Bay Travel Stop. You will oversee stock, purchasing, pricing and customer service to ensure a reliable shopping experience for locals and travellers.

The role requires strong leadership, staff supervision and rostering, plus strict WHS and financial controls. You will manage merchandising, supplier coordination and budgeting to drive sales and stand-out service.